Associate Director, eCommerce Operations, eProcurement

Job Description:

  • Lead the strategy, operations, and continued expansion of eProcurement capabilities, including customer procurement integrations, punchout, procurement platforms and marketplaces, and other B2B digital purchasing channels
  • Own the business side of eProcurement customer onboarding and enablement
  • Identify opportunities to expand eProcurement adoption across customers, regions, and business units
  • Establish scalable operating processes for onboarding, supporting, and expanding eProcurement customers
  • Partner with customers and internal stakeholders to understand procurement requirements, identify friction, and develop solutions
  • Drive continuous improvement and operational performance across eProcurement and digital ordering channels
  • Lead broader eCommerce operations, including production continuity, issue resolution, escalation management, process improvement, and operational performance
  • Identify opportunities to automate manual processes and improve scalability and efficiency
  • Establish and monitor KPIs for eProcurement and eCommerce Operations
  • Partner with Product Ownership, PMO, and IDS to translate requirements into prioritized technology capabilities and improvements
  • Lead and develop the eCommerce Operations team
  • Provide people leadership for the Business Development role while maintaining it as a distinct capability
  • Partner cross-functionally with Commercial Operations, Customer Care, Finance, Marketing, regional teams, and technology partners

Requirements:

  • Bachelor’s degree
  • Minimum of 15 years of related experience
  • 7+ years of management experience
  • Significant experience leading eProcurement programs, capabilities, or operations within a complex B2B environment
  • Hands-on experience with eProcurement ecosystems and customer procurement integrations, including punchout, procurement platforms and marketplaces, B2B enablement, and customer onboarding
  • Experience scaling eProcurement capabilities and driving customer adoption across customers, markets, or business units
  • Significant experience in eCommerce, digital commerce, digital operations, or related business functions
  • Strong understanding of B2B digital purchasing, digital ordering, and order-to-cash processes
  • Experience partnering across business, commercial, operational, and technology organizations to deliver and support eProcurement solutions
  • Experience leading teams, developing talent, and managing an expanded scope of responsibility
  • Experience leading complex, cross-functional digital and operational programs involving multiple stakeholders and dependencies
  • Ability to identify customer and operational friction and translate business needs into scalable solutions and actionable priorities
  • Strong analytical, operational, and problem-solving skills
  • Strong communication, stakeholder management, and influencing skills
  • Ability to work effectively with senior leaders and cross-functional partners
  • Must be eligible to work without visa sponsorship

Benefits:

  • Variable cash program (bonus or commission)
  • Equity for eligible roles
  • Access to genomics sequencing
  • Family planning benefits
  • Health, dental, and vision benefits
  • Retirement benefits
  • Paid time off
  • Employee Resource Groups offering career development experiences, cultural awareness, and social responsibility opportunities
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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