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Background Verification Analyst
Job Description:
- Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients
- Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations
- Manage and respond to client and consumer inquiries via phone and email
- Provide guidance on next steps in the screening process
- Deliver accurate and timely updates on open tasks to relevant stakeholders
- Assist peers and co-workers with workload management and problem resolution
- Participate in ongoing training sessions and team meetings
- Analyze and review background check data accurately and efficiently
- Maintain compliance with legal and regulatory guidelines
- Maintain professional interactions with internal and external stakeholders
- Utilize company-approved GenAI tools and audit AI outputs for accuracy, brand alignment, and hallucinations
- Protect proprietary and personally identifiable information from unauthorized models
- Craft clear, context-rich prompts for consistent, high-quality results
Requirements:
- Strong attention to detail and ability to work in a fast-paced environment
- Quick adaptability to new processes and procedures
- Excellent verbal and written communication skills
- Ability to follow established rules and regulations
- Professional attitude with the ability to collaborate effectively
- Capability to manage and de-escalate high-stress conversations over the phone
- Willingness to learn and accept coaching
- Experience handling sensitive information preferred
- Previous experience managing difficult conversations and delivering unfavorable decisions preferred
- Experience in the multi-family housing industry preferred
- Bachelor’s degree preferred
- Ability to work within strict deadlines and service-level agreements
- Ability to prioritize tasks effectively and manage workload efficiently
- Knowledge of Fair Credit Reporting Act (FCRA) regulations and consumer reporting compliance
Benefits:
- Flexible and transparent culture with remote and hybrid work options
- Generous vacation time
- Frequent company recharge days
- Medical, dental, and vision coverage, including fertility benefits, for eligible employees and their families
- HSA/FSA options
- Employer-paid disability benefits
- 401(k) or similar retirement plans with employer matching for eligible employees
- Wellness initiatives promoting physical and mental well-being
- Onsite gym at HQ
- Gym memberships
- Mental health resources
- Wellness challenges
- Employee assistance programs
- Entrata Cares volunteerism, charity events, and community-giving opportunities
- Exclusive Previ cell phone plan
- Discounts on services or local business partnerships
- Bi-annual swag drops for employees
