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Bagroom Agent, Ramp Agent, and Deicing Agent

September 23, 2026

**The open call interviews will be held in-person at the Workforce1 Career Center in Jamaica Queens.

Please review the scheduled interview dates & times below and schedule your interview by using the Calendly link provided at the bottom of this page.

Important: If you do not already have an NYC.gov Workforce1 account, you must create one before you RSVP using this link:

• BAGROOM AGENTS, RAMP DEICING AGENTS, & RAMP AGENTS
Starting Pay: $21.25/hr. (+ $2.40/hr. supplemental pay for each hour worked)

BAGROOM AGENT - JOB DUTIES:
• Lift baggage and cargo weighing up to 70 lbs. when loading and unloading aircraft, carts, and containers.
• Push and pull loaded and empty carts and containers.
• Couple and uncouple carts and cargo container dollies.
• Ascend and descend jetway stairs while carrying baggage.
• Bend, stoop, and crawl to move and stack cargo in aircraft and containers.
• Stand for extended periods during loading and unloading operations.
• Walk continuously while loading and unloading cargo from pallets, containers, carts, and conveyor belts.
• Complete safety checklists for motorized equipment.
• Drive and operate motorized equipment, including tugs and belt loaders.
• Read and interpret aircraft load sheets, baggage tags, and cargo labels.
• Operate a computer to enter and retrieve operational data.
• Count baggage and cargo during operations.
• Connect support equipment to aircraft.
• Use signaling devices to communicate with co-workers and flight crews.
• Follow airport and company operational procedures.
• Perform other duties as assigned.

BAGROOM AGENT - REQUIREMENTS:
• Valid Driver's License.
• Ability to work various shifts, including late night shifts, weekends, and holidays.
• Comfortable working outdoors in all weather conditions.
• Ability to bend, pull, push, crawl, stoop, and lift 50-70 lbs.
• Ability to read, write, speak, and understand English.
• Basic computer skills.
• Ability to stand and walk for extended periods.
• Ability to perform frequent lifting, loading, unloading, and material-handling activities.
• Ability to follow safety procedures and operational guidelines.

DEICING AGENT - JOB DUTIES:
• Perform deicing services on commercial aircraft.
• Inspect aircraft for frost and ice on wings, fuselage, and tail.
• Apply deicing fluids.
• Drive and operate heavy vehicles near aircraft during deicing.
• Work on aerial lifts at heights up to 25 feet or more when deicing aircrafts.
• Track and record usage of deicing fluids.
• Conduct daily quality control checks on equipment and vehicles.
• Use headset/radio for communication with ground and flight crews.
• Follow all safety procedures and company protocols.
• Provide additional operational support as needed.
• Adhere to uniform and attendance standards.

RAMP DEICING AGENT - REQUIREMENTS:
• Valid Driver's License.
• Ability to work various shifts, including late night shifts, weekends, and holidays.
• Comfortable working outdoors in all weather conditions.
• Ability to bend, pull, push, crawl, stoop, and lift 50-70 lbs.
• Experience with heavy vehicle operation preferred but not required.
• Ability to read, write, speak, and understand English.
• Basic computer skills and ability to complete online training.

RAMP AGENT - JOB DUTIES:
• Guide aircraft to and from gates.
• Load, unload, and transport baggage and cargo.
• Operate ground support equipment, including belt loaders, tugs, tow tractors, and related equipment.
• Maintain ramp safety and follow all procedures.
• Communicate with flight crews and ground teams.
• Assist in flight on-time performance.
• Perform physically active tasks such as standing, bending, and lifting.
• Lift and move up to 70 lbs. regularly.
• Navigate jetway stairs while handling baggage.
• Read load sheets, baggage tags, and cargo labels.
• Respond to visual and verbal instructions.
• Work outdoors in varying weather conditions around aircraft and equipment.

RAMP AGENT - REQUIREMENTS:
• Valid Driver's License.
• Ability to work various shifts, including late night shifts, weekends, and holidays.
• Comfortable working outdoors in all weather conditions.
• Ability to bend, pull, push, crawl, stoop, and lift 50-70 lbs.
• Ability to read, write, speak, and understand English.
• Strong communication skills.
• Ability to respond to verbal and visual instructions.
• Ability to navigate jetway stairs while handling baggage and cargo.

*Please use the RSVP link below to schedule your interview.*

Interview Details:
📅 Available Dates: Wednesday, 9/2/26 and Thursday, 9/3/26
🕛 Time: 3:00 PM on 9/2 & 10:00 AM on 9/3
🔗 RSVP Link (address provided here):

*Please arrive 20 minutes early to complete check-in.

We look forward to speaking with you!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...