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Bilingual Customer Support Online Chat Specialist – English & Spanish/Portuguese – Remote Contract Role at careerzynith
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- About careerzynith – Empowering Spiritual Growth Through Technology
careerzynith is on a mission to create a world‑class prayer and meditation platform that honors the rich traditions of Christian and Catholic spirituality while welcoming anyone seeking a deeper relationship with the Divine. Our app blends timeless spiritual practices with cutting‑edge product design, delivering a sanctuary of peace for millions of users worldwide. Since our launch in December 2018, the app has been downloaded more than 15 million times and earned over 250,000 five‑star reviews. Backed by purpose‑driven investors, careerzynith is scaling rapidly, and we are looking for passionate individuals to help us shape the next chapter of this transformative journey.
Why This Role Matters
As a
Bilingual Customer Support Online Chat Specialist
, you will be the voice of careerzynith, guiding users through their spiritual experience, resolving technical challenges, and gathering invaluable feedback that drives product evolution. Your work directly impacts the lives of people seeking solace, encouragement, and community, making every interaction a meaningful contribution to our overarching purpose.
Key Responsibilities
- Respond promptly to live chat inquiries via Intercom, delivering compassionate, clear, and accurate assistance in English and either Spanish or Portuguese.
- Manage inbound and outbound calls, handling each conversation with professionalism, empathy, and a deep respect for users’ spiritual journeys.
- Document and relay user feedback, bug reports, and feature requests to the development and product teams, ensuring that the voice of the community shapes future releases.
- Identify recurring issues, prioritize them, and collaborate with engineering to implement timely resolutions.
- Support broader customer‑service initiatives, including onboarding new users, creating help‑center content, and participating in special projects that enhance the overall support ecosystem.
- Maintain a reliable internet connection (minimum 10 Mbps) and a functional workstation to guarantee uninterrupted service.
- Adapt to flexible scheduling, including evenings and weekends, to meet the global needs of our diverse user base.
Essential Qualifications
- Minimum
three years
of hands‑on experience in customer support or service, preferably within a SaaS or mobile‑app environment.
- Fluent English communication skills (both written and spoken) and native‑level proficiency in
Spanish or Portuguese
. Additional language abilities (Polish, German, French, Italian, or Tagalog) are a distinct advantage.
- Demonstrated ability to navigate and troubleshoot software platforms; familiarity with tools such as Intercom, Zendesk, Slack, Notion, Google Workspace, and Zoom is highly valued.
- Strong technical curiosity and the capacity to learn new systems quickly; coding knowledge is a plus but not required.
- Reliable high‑speed internet connection (≥10 Mbps) and a dedicated, quiet workspace suitable for professional calls.
- Excellent interpersonal skills, with a proven track record of turning challenging situations into positive outcomes.
Preferred Qualifications & Additional Skills
- Experience supporting multilingual user bases, with a focus on culturally sensitive communication.
- Background in faith‑based or nonprofit technology products, providing insight into the unique expectations of spiritually motivated users.
- Proficiency with payment platforms such as Stripe or Braintree, enabling you to assist users with subscription and billing inquiries.
- Basic understanding of HTML/CSS or other coding languages, allowing you to communicate more effectively with development teams.
- Ability to synthesize large volumes of feedback into actionable insights, contributing to product roadmaps and prioritization.
Core Competencies for Success
Empathy & Active Listening:
Truly hear users’ concerns and respond with compassion aligned with careerzynith’s mission.
Problem‑Solving:
Diagnose issues swiftly, propose clear solutions, and follow through until resolution.
Communication Excellence:
Articulate complex concepts in simple language across English, Spanish, and Portuguese.
Team Collaboration:
Work closely with product, engineering, and marketing teams to ensure a seamless user experience.
Adaptability:
Thrive in a fast‑moving startup environment, embracing change and taking initiative.
Attention to Detail:
Accurately log interactions, maintai
