Business Banking Relationship Manager - Virtual Client

<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Position Overview</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></h1><p style="text-align:inherit"></p>At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.<br><br>This is a sales and relationship management position. Consideration will be given to those who have several years of business banking relationship management experience in working with businesses in the 2 - 10MM in annual revenue.<br><br>The RM Virtual position manages a large book of business (400+ clients) in the $2-10MM segment. The objective is to maintain and grow the book of business. The role involves significant outbound calling, identifying business needs, and driving new opportunities within assigned relationships. Success requires the ability to sell effectively in a virtual environment, leverage technology quickly, and stay highly organized given the volume and pace. Candidates should be comfortable working with large sets of metrics, maintaining accountability, and operating in a monitored environment due to the role’s structure. Books of business are typically on one time zone but may not be territory‑concentrated. Analyzing business tax returns and structuring small business loans are a plus.<br> <br>While titled “virtual,” the role is remote. There will be some annual travel expectations for team meetings, and the hiring manager will review specific onsite requirements during the interview process.<p> </p><p></p>This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.<p></p><p></p><h1><b>Job Description</b></h1><ul><li>The<span> </span>Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets.</li><li>This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.</li><li>This role is responsible for growing share of wallet with existing clients.</li><li>Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.</li><li>Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty.<span> </span></li><li>Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.</li><li>Coordinates the implementation and documentation of non-credit products and services.</li><li>Leverages knowledge of the industry and market to prioritize efforts.</li><li>Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.<span> </span></li><li>Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.</li><li>Collaborates with Virtual RM team to share best practices and opportunities.</li><li>Leverages Small Business sales development partners to engage in effective client outreach.</li><li>Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.</li><li>Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.</li><li>Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.</li></ul><p></p><p>PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:</p><ul><li><b><span>Customer Focused</span></b> - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.</li><li><b><span>Managing Risk</span></b> - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.</li></ul><p><br /> </p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Qualifications</b></h1><p style="text-align:inherit"></p><p style="text-align:left">Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WKM0">certifications/licensures</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> needed to be successful in this position.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Preferred Skills</b></h2>Client Outreach, Content Development, Credit Products, Customer Engagement, Customer Loyalty, Customer Solutions, Identifying Sales Opportunities, Relationship Management, Small Businesses<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Competencies</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></h2>Business Acumen, Client Relationship Management, Customer Experience Management., Decision Making and Critical Thinking, Effective Communications, Managing Multiple Priorities, Selling., Tech Savvy<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Work Experience</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></h2>Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Education</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></h2>Bachelors<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Certifications</b></h2>No Required Certification(s)<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Licenses</b></h2>No Required License(s)<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h2><b>Language Assessments</b></h2><p> </p>Spanish Speaking - Preferred<p> </p><p> </p><h1><b>Application Window</b></h1><p style="text-align:inherit"></p>Generally, this opening is expected to be posted for two business days from 09/15/2026, although it may be longer with business discretion.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1><b>Benefits</b></h1><p style="text-align:inherit"></p>PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.<p style="text-align:inherit"></p><p style="text-align:inherit"></p>In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.<p></p><p>To learn more about these and other programs, including benefits for full time and part-time employees, visit <a target="_blank" href=""><span style="color:#0000ff"><u>pncthrive.com</u></span></a>.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><h1></h1><h1><b>Disability Accommodations Statement</b></h1><p></p><p><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>If an accommodation is required to participate in the application process, please contact us via email at <a href="mailto:AccommodationRequest@pnc.com" target="_blank"><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>AccommodationRequest@pnc.com</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></a>. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. </span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p><br /><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p></p><p></p><h1><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><b>Equal Employment Opportunity (EEO)</b></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></h1><p><br /><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span>PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></p><p></p><p><span>This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.</span></p><p></p><p></p><h1><b>California Residents </b></h1><p></p><p><span>Refer to the </span><a href="" target="_blank">California Consumer Privacy Act Privacy Notice</a><span> to gain understanding of how PNC may use or disclose your personal information in our hiring practices.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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