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Cage Cashier and Caesars Rewards Representative - Full-Time (Horseshoe LV)

September 16, 2026

Job Description The Cage Cashier and Caesars Rewards representative is responsible for safeguarding company assets while adhering to all company policies, departmental procedures, and applicable gaming regulations. This role requires a commitment to delivering exceptional customer service, explaining casino programs and promotions to guests, and maintaining accuracy in all financial transactions. Responsibilities <ul><li>Provide courteous and efficient customer service in accordance with established standards.</li><li>Accurately process customer transactions, including exchanging chips and cash equivalents for cash.</li><li>Perform all cage functions with precision, including but not limited to:</li><li>Establishing and verifying customer credit lines.</li><li>Communicating credit information to appropriate personnel.</li><li>Executing pit fills and credits seamlessly.</li><li>Collaborate effectively with team members within the department and across other departments to ensure smooth operations.</li><li>Maintain compliance with all internal controls and regulatory requirements.</li><li>Must be able to execute all cage cashier functions to include but not limited to:</li><ul><li>Cage Marker issuance/redemption </li><li>Front Money Deposits/Withdrawals</li><li>Customer Incentives</li><li>Title 31</li><li>R/S ticket redemptions</li><li>Answer telephones</li><li>Travelers' checks</li><li>Issue Total Rewards cards</li><li>Wire transfers</li><li>Casino Credit Applications</li><li>Self-Redemption units </li><li>Chip redemptions</li><li>Check Cashing</li><li>Credit Card Cash Advance</li><li>Coupon redemption</li><li>Fast Cash redemption</li><li>Numerous bank accountabilities</li><li>Foreign currency</li></ul><li>Deliver exceptional guest service with urgency and professionalism; serve as a role model for Caesars Rewards and customer service.</li><li>Maintain consistent attendance and adhere to all departmental and company policies.</li><li>Adapt quickly to changing business needs and attend required meetings and training sessions.</li><li>Effectively promote Caesars Rewards benefits and offer the Caesars Rewards Visa to every guest.</li><li>Cross-sell property amenities and events and execute promotions accurately.</li><li>Create and maintain accurate customer accounts while ensuring data integrity and confidentiality.</li><li>Collaborate with team members and support departments to enhance player satisfaction.</li><li>Communicate relevant information clearly to coworkers and management to ensure consistency and prevent issues.</li><li>Comply with all state, federal, and regulatory requirements. </li></ul>Qualifications <ul><li>Must be at least 21 years of age and able to obtain a NV Gaming License.</li><li>High school diploma or equivalent preferred</li><li>Proficient in Microsoft Word, Excel, computer programs, 10-key calculator</li><li>Strong interpersonal, teamwork, and guest service skills</li><li>Ability to remain composed and professional in all situations</li><li>Well-groomed appearance to promote a positive image</li><li>Must be able to read, write, speak, and understand English </li></ul>Additional Requirements <ul><li>Must be able to stand for long, extended periods of time.</li><li>Must be able to lift to 35 pounds.</li><li>Must be able to push/pull heavy carts on the casino floor.</li><li>Must be able to bend, reach, kneel, twist, and grip items while working at the assigned area.</li><li>Must be able to respond to visual and aural cues.</li><li>Must be able to work in moderate to loud noise conditions. </li></ul>About Us For over 30 years we’ve set the standard now you can too. As a team member of Horseshoe, you will embody the spirit of Las Vegas with classic style, timeless glamour and high rolling excitement. This classic yet contemporary property is where you will entertain our guests as they enjoy 2,814 rooms, 244 suites, 6 restaurants and 1,250 slot and video poker machines. Horseshoe is the place for the smart and sophisticated to start their career.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...