Call Center Representative (remote) - 3rd shift

Eligible applicants must live within the AAA Northeast footprint to be considered for work from home opportunities. This includes RI, MA, CT, NY, NJ & FL. You have applied to a work from home position, and as such, you will be required to meet specific work from home requirements to support the business needs of AAA. This includes high speed internet access with minimum internet speed requirements.

Work Schedule: Shifts range between 3:45pm-3:00am. This job requires a commitment to work a schedule that will include at least one weekend shift.

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Receives incoming calls for roadside assistance on behalf of contracted automobile companies. Processes requests and gathers required information in order to provide timely service. Answers callers questions and provides detailed information on road service products and services; provides Five Diamond Customer service to encourage member retention, renewal and new membership sales.

What you will do:

  • Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including: verification of membership number, name, telephone number, e-mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place. (i.e., asking probing questions and referring to maps or other materials.) Adheres to department standards for after call work, talk time, and staffed time.
  • Provides information to members on road service policies and procedures.
  • Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new member’s applications.

Education
High School Diploma or GED Required or 4 years of experience in lieu of degree Required

Experience

Customer Service experience Required and Call Center experience Preferred

Licenses and Certifications

Skills

Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or to otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. Ability to operate a computer with relevant software applications.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Earn per Hour: Part-Time Delta Airlines Data Entry Remote Jobs

amazon work from home $15+/ Hour (Sign on Bonus!)!

iOS App Developer (Remote - M/F/D)

Engagement Moderators

Paid Product Tester - Mobile Apps (No Experience)

Regional Account Executive, Specialty Pharmacy Sales - Great Lakes NY

Entry‑Level Virtual Assistant & Data Entry Specialist – Remote, US‑Only Position at Company Confidential

Remote Copy Typing Job – Students Welcome

High‑Paying Remote Virtual Assistant Role for Teens – Flexible Schedule, Competitive Pay, Skill Building, and Career Advancement at Company Confidential

Data Entry - Typist Part-Time - Remote

Remote Teleradiologist – Flexible Evening Shifts (IL License Required)

Freelance Captioner

Amazon Warehouse Clerk – Ocala, FL

Stockperson Cartpusher

Remote Admin Coordinator for HR Outsourcing

Support Specialist, DoorDash for Business: Live Operations

Work From Home

B-CPT-11436 Bilingual Accounts Payable & Bookkeeping Virtual Assistant

Flexible and Rewarding Easy Part Time Work Opportunity

Online Listener (Night Shift) – Work From Home Fresher Job (Part time/Remote)

Virtual Assistant (Part-Time Weekends) - On reputed company reputed company-384 – reputed company Store

UPS Data Entry Clerk (Entry Level/No Experience)

Remote Data Entry Jobs Night Shift

Online Personal Stylist for Fashion Resale

2020 Non Phone Work From Home At ABC Company ( Work At Home )

Executive Housekeeper

Remote Entry Level Data Entry Jobs - Work Online

Remote Registered Nurse (Remote Patient Monitoring & Chronic Care Management)

Workplace Coordinator

Remote Phone Triage RN

General Virtual Assistant – Operations, Bookkeeping & Events

Remote Typing For Teens: Flexible Opportunities At Great Pay

Logistics & Supply Chain Data Analyst

Remote Typing Jobs Flexible Part-Time/Full-Time Positions Available

Amazon Work-From-Home Jobs - Part-Time Positions Available - Apply - Part Time

Amazon Delivery Driver

Tech Help Desk Associate - Fully Remote, No Degree Necessary

Part-Time/ Full Time Data Entry Operator (Remote) – Charlotte, North Carolina

Work From Home Data Entry Operator - No Experience Needed

Field Technical Support

Registered Nurse - Fully Remote | Upto $65/hr

Content Editor & Writer (Remote | $22-$70/hr)

NO EXPERIENCE REMOTE JOBS

Amazon Night Shift Jobs (Remote, Entry Level)

Proofreading and Editing

NO EXPERIENCE REMOTE JOBS

Support Job Remote Office Associate Amazon Work-from-Home Opportunity Job ID- 2712

Entry Level Remote Tester (Easy Work / Part Time / No Experience)

Fully Remote Entry Level Rep

Data Entry Clerk Work From Home - Part-Time Focus Group Participants (Up To $750/Week)