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Cisco Unified Communications Engineer (m/w/d) – Remote Support & Collaboration Solutions
This a Full Remote job, the offer is available from: Europe, European Union, EMEA, Germany
Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
In dieser Rolle sind Sie Teil eines spezialisierten Experten-Teams und sorgen für den stabilen Betrieb komplexer Cisco Unified Communications Umgebungen. Sie analysieren anspruchsvolle Störungen, entwickeln nachhaltige Lösungen und begleiten Kunden bei der Weiterentwicklung ihrer Collaboration-Infrastruktur. Dabei arbeiten Sie eng mit Herstellern, technischen Spezialisten und Kunden zusammen und profitieren von vielfältigen Weiterentwicklungsmöglichkeiten im Cisco-Umfeld.
Ihre Aufgaben:
- Analyse und Behebung von Störungen in Cisco Unified Communications Umgebungen per Remote-Zugriff
- Übernahme des 2nd Level Supports für komplexe Systemlandschaften und technische Fragestellungen
- Fehleranalyse und Entstörung von angebundenen Third-Party-Applikationen
- Entwicklung von Lösungskonzepten, Workarounds und Handlungsempfehlungen für Kunden und Servicetechniker vor Ort
- Steuerung und Betreuung technischer Eskalationen gegenüber Herstellern
- Kompetente Beratung und Betreuung von Kunden im Rahmen bestehender Serviceverträge
- Planung und Umsetzung von Standard- sowie Non-Standard-Changes inklusive Qualitätssicherung
- Teilnahme an Rufbereitschaften und Schichtdiensten mit entsprechender Vergütung
Das bringen Sie mit:
- Abgeschlossenes Studium der Informatik, Elektrotechnik, Nachrichtentechnik oder eine vergleichbare technische Ausbildung
- Mehrjährige Praxiserfahrung im Cisco Unified Communications Umfeld
- Sehr gute Kenntnisse in Cisco UC-Lösungen sowie idealerweise Zertifizierungen wie CCNP Collaboration oder CCNP Enterprise
- Erfahrung mit Drittanbieter-Lösungen, beispielsweise Enghouse (Andtek) oder OpenText RightFax
- Zusätzliche Kenntnisse in Cisco Jabber, Webex, Spark oder Video-Collaboration-Lösungen sind von Vorteil
- Analytische Denkweise sowie Freude an der strukturierten Fehleranalyse
- Hohe Kundenorientierung, Teamgeist und Eigenverantwortung
- Sehr gute Deutsch- und Englischkenntnisse
Darauf können Sie sich freuen:
- Hybrides Arbeiten mit flexiblen Arbeitsmodellen
- Attraktive Weiterbildungsmöglichkeiten und individuelle Zertifizierungsprogramme
- Betriebliche Altersvorsorge
- Vergütete Rufbereitschaft
- JobRad-Leasing
- Mitarbeiter-Technikprogramm
- Empfehlungsprämien (Referral Bonus)
- Bitkom-Mitarbeiterrabatte
- Gruppen-Unfallversicherung
- Sonderurlaubstage
- Jubiläumszuwendungen
Sie möchten mit modernsten Cisco Collaboration-Technologien arbeiten und Ihr Expertenwissen in einem technisch anspruchsvollen Umfeld weiter ausbauen? Dann freuen wir uns darauf, Sie kennenzulernen.
Workplace type:
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today