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Client Care Coordinator (PART-TIME, Work From Home must reside in Las Vegas, NV area)
Overview:
*** Next Training Class Start Date is OCT 19th ****
Are you interested in making a difference? Would you appreciate having a renewed sense of purpose when serving in your next customer service role? At Eagle's Wings Air (EWA), we can offer that and more.
- Part-time (27.5 hours p week)
- Work From Home (must reside in the Las Vegas, NV area)
- 401(k) with company match
SCHEDULES AVAILABLE (Pacific Time - PT):
- SCHEDULE: Monday-Friday: 12:30 p.m. - 6:00 p.m. (PT)
When you join Eagle’s Wings Air (EWA), you will be responsible for tracking airline flights and reporting exceptions. You will be securing air cargo space on passenger airlines and handling inbound client requests for airline reservations while satisfying various types of customer service-related inquiries. You will offer our clients peace of mind and deliver best-in-class customer service.
Responsibilities:
- Responsible for interacting with clients via voice, email, and chat channels. Inbound and outbound
- Passion to find the right logistics solution for the client or the path to resolution on the first call
- Follow up with customer inquiries by taking specific action in a timely manner
- Perform data entry into logistics software
- Appropriately communicate with upset clients to resolve their inquiries or concerns
- Perform other related duties and assignments as required and as assigned by supervisor or manager
- Participate in on-call rotation (currently once per quarter)
- Be an active contributor to a great company culture
Qualifications:
- High School Diploma or equivalent
- 3+ years of customer service experience
- Remote contact center experience strongly preferred
- Proficient with use of a computer, including - MS365, SharePoint, Teams and Microsoft Office - Word and Excel
- Strong proficiency in data entry with high accuracy
- Understand computations of basic math
- Strong geography skills
- Enjoy working as part of a team, as well as independently
- Strong interpersonal communication skills, with capacity to establish rapport with clients and colleagues
- Ability to meet deadlines while ensuring consistency and accuracy in deliverables
- Proven experience in empathetic customer issue resolution and problem-solving
- Excellent verbal and written communication skills
- Highly organized, detail-oriented self-starter with strong problem-solving skills
- Commitment to maintaining confidentiality of sensitive and privileged information
- Will consider candidate with equivalent combination related experience
Work From Home Requirements:
- A dedicated, quiet workspace is required
- Maintain a professional and distraction-free remote work environment during scheduled hours
- High-Speed Internet is required (w/ proof of Internet speed)
We provide Equal Employment Opportunities to all employees and applicants, including veterans and those with disabilities.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job posting and/or description is not intended to be all-inclusive and the employer has the right to revise the job description at any time with or without notice.
Should you require assistance or a reasonable accommodation to access job postings, apply for a position, or at any time throughout the recruiting process, please contact Human Resources via email at HR@AnCorHR.com.
About EWA:
Established in 2008, Eagle’s Wings Air (EWA) is the nation’s leading logistics provider of air transportation management services to funeral homes and shipping services. Through a remote, multi-location customer service model, EWA leverages proprietary software and our knowledge of airline operations to find the best flight itinerary, secure space on the aircraft, and proactively monitor the status of air transfer from start to finish, delivering time savings and peace of mind to our funeral service clients. To date, EWA has proactively managed more than 300,000+ air transfers of loved ones' home for their final celebration of life.
Work Remotely
- Yes
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Work from home
Application Question(s):
- Are you currently employed?
- What interests you most about our posting for this open position?
- What, if any, days or periods of time are you unavailable to work?
- Have you previously worked in a remote environment?
- From time to time, business needs may require additional hours beyond the regular schedule. Are you open to working occasional mandatory overtime when needed?
- Please describe your experience working in a contact center or customer service role?
- All positions require a 90-day probationary period during which excellent attendance is expected. Absences during this period are generally not permitted except where required by law or approved by management under exceptional circumstances.
Do you understand this attendance expectation and can meet it if hired?
Work Location: Remote
