Client Service Coordinator/ Front Desk

Benefits:

  • commission on sales
  • Upbeat environment
  • Opportunity for advancement

Position Overview
We are looking for a friendly, professional, and organized Front Desk Receptionist & Client Service Coordinator to create a welcoming experience for every guest at BLO Blow Dry Bar. This role is responsible for providing exceptional customer service while keeping the front desk, salon, and daily operations running smoothly.

Key Responsibilities

Client Service & Front Desk


  • Greet and welcome clients with a warm, professional attitude.

  • Check clients in and out and ensure a smooth, positive experience.

  • Answer incoming phone calls and respond to client questions.

  • Schedule, confirm, reschedule, and manage client appointments.

  • Manage the salon booking system and maintain an organized appointment calendar.

  • Handle cancellations, late arrivals, and appointment changes professionally.

  • Assist clients with selecting services and answer questions about salon offerings.

  • Process payments and accurately handle transactions.

  • Maintain a professional and inviting front desk and reception area.

  • Build positive relationships with clients and encourage repeat visits.

Salon Cleanliness & Organization


  • Keep the front desk, waiting area, retail area, and common spaces clean, tidy, and organized.

  • Regularly wipe down and sanitize high-touch surfaces.

  • Help maintain overall salon cleanliness throughout the day.

  • Ensure stations and client areas are neat and presentable.

  • Empty garbage and recycling as needed.

  • Restock front desk, washroom, and salon supplies.

Coffee & Client Hospitality


  • Prepare and offer coffee, tea, and water to clients when appropriate.

  • Keep the coffee/hospitality area clean, stocked, and organized.

  • Ensure clients feel comfortable and well cared for during their visit.

Laundry & Salon Support


  • Collect, sort, wash, dry, fold, and organize salon towels and linens.

  • Keep clean towels and linens properly stocked and readily available.

  • Maintain laundry areas and equipment in a clean and organized condition.

  • Assist the salon team with day-to-day tasks as needed.

Team Support & Daily Operations


  • Communicate effectively with stylists and management regarding appointments, client needs, and salon operations.

  • Help open and close the salon according to established procedures.

  • Assist with stocking products and supplies.

  • Monitor inventory of front desk, cleaning, coffee, laundry, and salon supplies and notify management when items need to be reordered.

  • Support promotional activities, retail sales, and client outreach when required.

  • Maintain a positive, professional, and team-oriented environment.

  • Perform other reasonable duties required to support the smooth operation of the salon.

Qualifications & Skills

  • Previous customer service, reception, hospitality, or salon experience is an asset.

  • Excellent communication and interpersonal skills.

  • Friendly, welcoming, and professional personality.

  • Strong organizational and time-management skills.

  • Ability to multitask in a busy salon environment.

  • Comfortable answering phones and working with appointment-booking software.

  • Reliable, punctual, and detail-oriented.

  • Able to maintain a clean and organized environment.

  • Ability to work independently while also being a supportive team member.

  • Professional appearance and a positive attitude.

What We're Looking For

The ideal candidate is someone who genuinely enjoys people, organization, hospitality, and creating an exceptional client experience. You are proactive, dependable, attentive to detail, and willing to jump in wherever needed—from answering the phone and booking appointments to making coffee, folding laundry, and keeping the salon sparkling clean.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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