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Collector II-Remote (Central Florida Candidates only)
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
The Collector II will primarily emphasize the handling/collecting of delinquent accounts greater than 3 days past due and beyond based on business needs. This position also assists owners with a general understanding of the terms and conditions related to their ownership and contract(s). The Collector II will also be expected to provide additional leadership support in the department to assist the Supervisors and Leads. The collector will also be expected to be certified in both call skills and Fair Debt Collection Practices Act (FDCPA).
Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
Legally, ethically and confidentially handle any correspondence and/or payments received.
Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
Assist all members of collections staff with daily processes and procedures when required.
Carry out any reasonable request by management.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Provide effective leadership to the team in support of the Supervisors and Leads.
- Assist with the development of company policies and procedures in conjunction with collection tactics and practices.
- Assist with inbound calls during high peak days as determined by management.
- Performs other related duties as assigned.
Qualifications
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma/GED
- Must possess excellent written and verbal communication and organizational skills.
- Must meet federal and state licensure requirements
- Flexible Schedule M-Sat from 8am to 10pm
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- More than 6 months collections experience or related area (Customer Services or Sales)
- Skip tracing experience
- Timeshare Industry, Financial Services or Banking experience
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek\'s \"America\'s Greatest Workplaces for Parents & Families.\" Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
