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Customer Experience Coordinator

September 22, 2026

Job OverviewUnder general direction of the Sr Customer Experience Programs Manager, coordinates project activities and related tracking for multiple projects in various stages in designated areas of the Customer Experience department. Assists with the development of standardized procedures and project plans for multiple and large processes and projects. What you will be doing:<ul><li>Creates and maintains project budget control by ensuring the planned expenditure is tracked against actual spend, and all correct budget principles are adhered to by the department for the project. </li><li>Participates in preparing budgets and maintaining budget accounts; ensures the maintenance of records in support of budget administration, first point of contact for any invoices received.</li><li>Creates and maintains department project dashboard to increase transparency for Customer Experience leadership team.</li><li>Works with project owners to create project schedules and revises as appropriate to meet changing needs and requirements. </li><li>Provides project owner with tools to organize and manage initiatives, timeline, and budget. Coordinates and updates individual plans as a central resource for all Customer Experience managers to provide a consistent approach for all initiatives and to provide quick plan/project tracking.</li><li>Meets regularly with project owners to assist with reporting and tracking. </li><li>Effectively communicates relevant project information to superiors and business owners.</li><li>Composes routine and non-routine correspondence, researches, compiles and prepares a variety of reports and materials utilizing word processing, presentation/graphics and spreadsheet software.</li><li>Monitors various terminal projects and vendor relationships that may impact terminal operations and overall customer experience and informs department leadership team. Updates and monitors various spreadsheets related to other departmental issues/projects that directly impact the customer experience (i.e. Maintenance issues, DCC/Planning Projects, CBP related improvements, etc.) and communicates updates to key personnel Prepares and disseminates information in report and/or PowerPoint format. Other related duties as assigned.</li></ul>What you need:<ul><li>Bachelor’s degree in business, communications, or related field.</li><li>Two (2) years of experience developing project plans and tracking results to plan. </li><li>Proficiency with project management tools such as Microsoft Project.</li><li>Any equivalent combination of education and/or experience may be substituted for the above.</li><li>Possession of a valid Class C driver’s license.</li></ul>Required knowledge, skills, and abilities:<ul><li>Knowledge and ability to document processes.</li><li>Ability to handle numerous tasks or assignments simultaneously and to coordinate work activities in order to accomplish work assignments under time pressure.</li><li>Ability to communicate clearly and effectively, both orally and in writing, in general and technical terms, with Board staff, concessionaires and management. </li><li>Ability to work independently.</li><li>High attention to detail and organization.</li><li>Knowledge of project management techniques.</li><li>Hands-on experience with project tracking tools, such as Microsoft Project.</li></ul>Special Requirements:<ul><li>Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in accordance with Department of Homeland Security Transportation Security Administration (TSA) requirements in Chapter 49 of the Code of Federal Regulations Part 1500 et al., and DFW Airport’s Airport Security Program within thirty (30) days from date of employment and maintain qualification for a SIDA badge upon each badge renewal.</li><li>Ability to obtain Department of Homeland Security Customs and Border Protection (CBP) security access clearance within thirty (30) days from date of employment and maintain qualification for CBP security access clearance upon each CBP security access renewal.</li><li>This is a designated essential employee position as defined in the Categories and Classifications of Employees Policy of the Airport Administrative Policy and Procedure. This is defined as an employee whose attendance is required to maintain airport operations during an emergency or inclement weather situation.</li></ul>Desirable:<ul><li>Works in an office environment.</li><li>Sits for prolonged periods of time.</li><li>Uses near-visual acuity in reading complex written legal documents, and statistical data.</li><li>Exchanges information by telephone, in writing and in person in an environment of high public contact.</li><li>Drives to locations on Airport.</li></ul>About UsWe are Dallas Fort Worth International (DFW) Airport-one of the most successful airports in the world by any definition. We are recognized for our innovation, leadership, drive for excellence and talented employees.Our success is made possible because of the diverse talents of over 2,100 employees who champion our mission of providing an exceptional airport experience to our customers and connect our community to the world. We are looking for the best talent to join us and help reimagine what an airport can be.Bring your talents to DFW. Live and work with purpose.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...