Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03

Job Title:

Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative (remote), you will be part of our team of game-changers who are powering the brands of the future in healthcare.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

- Efficiently organize and book appointments for customers

- Make outbound calls to follow up on appointments and customer inquiries

- Manage multiple tasks and priorities within a fast-paced environment

- Perform various back-office tasks to support customer service operations

- Provide excellent customer service both via phone and email

- Gather and document all necessary information during customer interactions to ensure high-quality service

- Continuously update knowledge of the company's services and procedures

- Maintain a professional demeanour, even in stressful situations

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual in Portuguese and Spanish

- Possess excellent organizational, listening and communication skills
- Are detail oriented, open-minded, communicative and adaptable to different types of customers

- Can work effectively in a fast-paced, multitasking environment

It will be a plus if you have:

- Interest in the healthcare industry
- Previous experience in customer service or Backoffice
- Experience with Salesforce

If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.

What’s in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week indefinido contract: Monday to Friday, rotative between 08:00 - 19:00)
- Salary 20.162 gross/year + up to 1800 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1738757

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

Portuguese (Required), Spanish

Time Type:

Full time
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Entry Level Graphic Designer

Flight Attendant (PT + FT Available)

Teen-Friendly Remote Online Data Entry Specialist – Flexible Hours, Competitive Pay, Earn From Home with arenaflex

Amazon Picker/Packer

Apple Mac Management JAMF Engineer

Project Administrator- (Corporate Coding Resources) REMOTE

Remote Entry-Level Typing Specialist, $15/hr, No Experience Required – Full/Part-Time

Fulfillment Center Area Manager

Hiring Now - Work from Home - No Experience

Work from Home Product Testing $25-$45 per hour

Delivery Driver - Flexible Shift

Onsite Medical & Safety Specialist

Independent Delivery Driver - Flexible Scheduling

Area Manager, Early Career (2027) – GA, KY, TN (Fulfillment & Operations)

Cloud Data Center Technician - 24/7 Ops & Travel

Dock Associate in Tracy, California ($20.00)

Mixing Center - Warehouse Associate

flex driver

Amazon DOT Delivery Driver(Professional Driving Experience Required) $22.25

Delivery Driver Helper (Amazon Packages)

Area Operations Manager - Fast-Paced Fulfillment

Medical Assistant - Hybrid (Work From Home/Clinic)

Customer Service Rep - Work From Home (PT/FT)

[Remote-Position] YouTube Content Moderator Jobs Remote $27Hr

Claims Specialist- Anchorage, AK (Hybrid)

Customer Service Agent - Graveyard Shift (Work From Home)

Customer Service - Work from home ($250 Bonus)

Weekend driver/courier (part-time) | North Miami Beach

Easy Online Typing Jobs - Work at Your Own Schedule

Immediate Start Costco Working From Home , Careers At Costco

Service Desk Analyst I — Onsite IT Support & Onboarding

Join Today: Delta Airlines Careers Remote Customer Service, Delta

Investment Finance Expert - Valuation - AI Trainer

Delta Airlines Online Careers Remote Jobs At Home (No Experience/Entry Level)

Remote Entry-Level Customer Support – No Experience Required

Netflix Remote Jobs No Experience $30/Hour -

Entry Level Chat Support Specialist (Fully Remote)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Part-time Evening Phone Coordinator

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

_Fully Remote Position (Flexible & Beginner Friendly) Start ASAP + Bonuses

Delta Remote Jobs (Data Entry)- Hiring Now

Programmer - AI Trainer

AMAZON Walker Delivery

Amazon Customer Service - United States - Work From Home

Home office - Nmet nyelv? banking support munkatrs (m/w/d)

Fulfillment Center Lead - Operations & Training

Frito-Lay - Warehouser/Material Handler $18-$26/hr

Distribution Analyst

Hospital Response Advocate- On Call