Customer Success Manager (New York)

<div>Are you a strategist who can deeply understand client needs and turn them into lasting partnerships?<br/><br/>A problem-solver who ensures every customer gets maximum value from their investment?<br/><br/>If so, we're looking for you to join our team as a <strong>Customer Success Manager</strong> - someone who can guide customers through their journey, drive adoption, and champion their success every step of the way.<br/><br/><strong>Tasks</strong><br/><br/><ul><li>Lead customer onboarding from kickoff to go-live, ensuring smooth implementation and a strong foundation for long-term success.</li><li>Proactively manage a portfolio of clients to drive retention, satisfaction, and measurable business outcomes.</li><li>Build strong, trusted relationships with key stakeholders and act as an advocate for customer needs.</li><li>Collaborate closely with Product, Sales, and Operations to align on customer goals, resolve issues, and deliver a seamless experience.</li><li>Monitor account health, usage, and performance metrics to anticipate risks and identify opportunities for growth.</li><li>Identify and execute on expansion opportunities that grow customer value and contribute to revenue growth.</li><li>Own the renewal process, leading contract and pricing discussions with a focus on value realization and ROI.</li><li>Develop and execute strategic account plans to maximize adoption, retention, and expansion.</li><li>Share customer insights and feedback to influence product improvements and optimize the customer journey.</li><li>Champion a culture of proactive engagement, continuous learning, and customer advocacy across the organization.</li></ul><br/><br/><strong>Requirements</strong><br/><br/><ul><li><strong>You are in love with the product:</strong> You have a deep passion for sales and technology and are eager to sell innovative solutions.</li><li><strong>You are in love with the narrative:</strong> You have an entrepreneurial spirit and are driven to achieve results.</li><li><strong>SaaS CSM Experience:</strong> You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.</li><li><strong>Bonus:</strong> Bonus points if you have experience working with HubSpot or Salesforce</li></ul><br/><br/><strong>Benefits</strong><br/><br/><strong>On top of a competitive salary, we offer the following benefits:</strong><br/><br/><ul><li>Macbook Air and iPhone</li><li>Fully paid phone subscription</li><li>Healthcare benefits plan</li><li>Meal vouchers</li><li>Awesome Introw merchandise</li><li>Team drinks and events</li></ul><br/><br/><strong>Ready to turn great relationships into long-term growth? Let's talk!</strong><br/><br/>Apply now and help us redefine the future of B2B partnerships.<br/><br/>Contact Kitti directly via LinkedIn:

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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