Digital Document Specialist

📍El Paso,TX<br><br>On-site<br><br>SPS Global is seeking a detail-oriented and motivated <strong>Digital Document Specialist</strong> to support document processing, data entry, and digital imaging operations. This role is ideal for someone who thrives in a fast-paced, production-focused environment and takes pride in delivering accurate, high-quality work.<br><br><strong>Reports To:</strong> Client Services Supervisor, Client Services Manager, or equivalent leadership<br><br>What You’ll Do<br><br><ul><li>Classify and index scanned documents by reviewing form fields and entering information into designated systems </li><li>Review scanned documents to ensure quality, completeness, and accuracy </li><li>Perform high-volume data entry while meeting productivity and accuracy standards </li><li>Match documents to corresponding accounts and apply established business rules </li><li>Process documents in accordance with client Service Level Agreements (SLAs) </li><li>Maintain confidentiality and protect sensitive client information </li><li>Follow company policies, regulatory requirements, and established procedures </li><li>Assist with additional document processing and operational tasks as needed <br><br></li></ul>What We’re Looking For<br><br><ul><li>High School Diploma or equivalent required </li><li>Experience with high-volume data entry and strong attention to detail </li><li>Fast and accurate alphanumeric typing skills </li><li>Comfortable using computers and working in a production environment </li><li>Ability to meet deadlines while maintaining accuracy and quality </li><li>Strong organizational and time-management skills </li><li>Willingness to learn new technologies and adapt to changing processes </li><li>Ability to work independently and collaboratively in a team environment </li><li>Familiarity with document imaging or scanning software preferred <br><br></li></ul>What We Offer<br><br><strong>Career Growth:</strong> Opportunities to develop skills in digital document management, data processing, and business operations.<br><br><strong>Learning & Development:</strong> A supportive environment focused on continuous learning and professional growth.<br><br><strong>We Recognize Talent:</strong> Employee recognition programs that celebrate outstanding performance.<br><br><strong>Benefit Offerings:</strong> Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Benefits, Life Insurance, Employee Assistance Program (EAP), 401(k) with matching, Paid Time Off, and additional employee benefits.<br><br><em>Note: Benefit eligibility may vary based on position and scheduled hours. Please inquire with Human Resources for details.<br><br></em><strong>Disclaimer:</strong> This job description is not intended to include all duties and responsibilities. Responsibilities may change based on business and operational needs.<br><br><strong>What We Offer</strong> <br><br><ul><li>Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.</li><li>Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.</li><li>We Recognize Talent: We offer a variety of recognition programs for all levels of employees.</li><li>Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.</li><li>Bonuses: Are available for employee and client referrals for current employees.</li><li>Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.</li><ul><li>Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.<br></li></ul></ul><strong>About SPS<br><br></strong><strong>SPS is a global workplace solutions and business transformation company operating in more than 20 countries</strong>. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.<br><br>Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.<br><br>At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.<br><br><strong>SPS provides equal employment opportunities (EEO) to all employees</strong> and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.<br><br><em>Colorado only:</em> We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.<br><br><strong>To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. </strong><strong>SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. </strong>SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process<br><br><strong>SPS offers reasonable accommodations</strong> in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.<br><br><strong>To view our privacy policy, click on the link below: </strong>Data Privacy Statement<br><br><strong>Acknowledgement Section: </strong>By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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