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Dispatch Specialist (Remote)

October 16, 2026

Location: Remote - United States

Level: Specialist I (entry-level — clear growth path to Specialist II and Senior)

Reports to: Dispatch Manager

About Proof

Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.

About the role

A Dispatch Specialist I is the front line of Proof's marketplace. You ensure all service of process jobs in your territory are successfully dispatched by connecting job opportunities with independent contractor process servers. You negotiate fairly with both clients and servers and learn from every job outcome. Your work directly shapes the client experience, server relationships, and marketplace economics in the territory you own.

What you'll do

Own a territory. Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.
Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.
Build relationships with servers. Servers are independent contractors who choose which jobs to take. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.
Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone.
Negotiate fair pricing. Set prices that work for the server and the business, and hold the line when it counts.
Document everything. Keep records of client and server communications and the decisions you made on the job.
Improve as you go. Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market.
Support your peers. Help teammates solve problems when they ask. Contribute to an overall team that runs better because you're on it.
Use data to learn. Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows.

Who you are

A customer-oriented communicator. You're respectful and kind, even when things are hard or moving fast.
Composed under pressure. Tense conversations don't rattle you. You stay calm and professional.
Detail-oriented and organized. You don't let things slip through the cracks. Your task queue stays clean. You write clear notes that support your decisions.
A negotiator. You can hold a price, explain the why, and find creative paths forward when the first option doesn't work.
Data-curious. You're comfortable opening a dashboard, asking a question, and using the answer to improve your work.
A team player. You help peers when they ask. You bring ideas to your manager. You make the team better.
Adaptable. You're comfortable in a fast-paced, changing environment, and you pick up new tools and procedures quickly.

Qualifications

1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
Strong verbal and written communication skills.
Comfortable making outbound phone calls every day.
Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
Comfortable in fast-paced environments with frequent change.
Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
Rapid learner — able to embrace new technology and new procedures quickly.

Preferred Qualifications

Bachelor's degree.
Experience in dispatch, logistics, or operations.
Experience on a marketplace or gig economy platform.
Familiarity with business intelligence tools for self-serve analytics.

Compensation & Location

Full-time, hourly
Anticipated compensation range of $41,600–$47,840 paid on an hourly basis, eligible for overtime earnings.
Eligible for company bonus plan

Benefits

Medical, dental, vision, disability insurance, and 401(k) options
Flexible Time Off (FTO) and paid holidays
Company equipment provided

E-Verify

This company participates in E-Verify, for more information view the Participation and Right to Work Posters.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...