Electronic Banking & Payment Specialist

Join Rosedale Bank and Be a Part of OUR STORYAt Rosedale Bank, we're All In - for our customers, our communities, and our employees. For more than 117 years, we've been committed to delivering exceptional service while building a workplace where people feel valued, supported, and inspired to do their best work.With over $1 billion in assets, 13 Maryland branch locations, and a close-knit team of approximately 150 employees, we combine the strength and stability of an established bank with the personal connections and opportunities that come from being a community‑focused organization. If you're ready to be All In on service, growth, teamwork, and making a meaningful impact, we'd love to have you on our team.About the RoleRosedale Bank is seeking anElectronic Banking & Payment Specialistto join our Electronic Banking & Payments team in Perry Hall. This back‑office role is responsible for supporting the Bank's digital banking platforms and electronic payment services while delivering exceptional service to both internal and external customers.The ideal candidate will have a strong foundation in retail banking, excellent customer service skills, and a passion for helping customers and employees navigate digital banking products and services. This position plays a key role in supporting online banking, debit cards, bill pay, remote deposit capture, ACH services, eStatements, mobile wallet solutions, and other electronic banking channels.Key ResponsibilitiesProvide day-to-day support for consumer and business digital banking platforms and services.Process digital banking requests, applications, and maintenance activities while following established procedures and service standards.Assist with detecting, researching, and resolving potential fraudulent transactions.Provide phone and email support to bank employees and customers regarding digital banking products and services.Support debit card administration, including card orders and customer inquiries.Respond to escalated issues from branches, the Call Center, and bill pay vendors with support from department leadership.Monitor system-generated reports and outputs to ensure accuracy, compliance, and timely issue resolution.Maintain knowledge of digital banking products, services, procedures, and regulatory requirements.Assist with maintaining departmental forms, procedures, and process improvements to enhance efficiency and service quality.Provide backup support for other Electronic Banking & Payments functions as needed.This list of essential functions is not necessarily exhaustive and may be supplemented, or otherwise revised by the employer, at its sole discretion.Required QualificationsHigh school diploma or equivalent.Minimum of two (2) years of retail banking experience with knowledge of deposit transactions, products, and services.Exposure to digital banking platforms, remote banking channels, and debit card services.Understanding of deposit‑related banking regulations.Knowledge, Skills & AbilitiesExceptional customer service and communication skills.Strong attention to detail and accuracy.Ability to effectively prioritize and manage multiple tasks.Strong organizational skills and follow‑through.Proficiency with Microsoft Office applications, including Word and Excel.Ability to work independently and collaboratively within a team environment.Commitment to compliance, risk management, and operational excellence.Working Conditions / Physical RequirementsPrimarily office‑based environment located at the Perry Hall Corporate Office.Frequent use of computers, telephones, and standard office equipment.Ability to move throughout the office and access files and equipment as needed.Why Rosedale Bank?We're All In on our employees, customers, and communities. Join a team that values growth, collaboration, and making a difference‑while building a rewarding career with a trusted community bank.If you're looking for an opportunity to grow your banking career while helping customers succeed in an increasingly digital environment, we'd love to hear from you.We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.#J-18808-Ljbffr

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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