Engagement Manager

Engagement Manager for building client relationships, oversees project delivery, and ensures satisfaction by bridging client needs with company capabilities, acting as a primary contact, managing project scope/finance, resolving issues, and coordinating internal teams for successful, long-term partnerships. Key duties include planning, communication, stakeholder management, with the role varying between client-facing (customer engagement) and internal (employee engagement) focus. The role requires exceptional communication skills in English. Core Responsibilities (Customer-Focused)

Client Relationship Management: Serve as primary point of contact, build trust, and understand client goals. Project Oversight: Orchestrate project plans, manage timelines, resources, and deliverables. Financial & Contract Management: Oversee project finances and ensure terms are met. Problem Resolution: Address client issues, complaints, and conflicts promptly. Internal Coordination: Liaise with sales, marketing, and technical teams to deliver solutions. Driving Opportunities: Drive the RFI/RFPs, proactive proposal and new business opportunities requests

Core Responsibilities (Employee-Focused)

Strategy Development: Create initiatives to boost morale, satisfaction, and productivity. Culture Building: Foster a positive, inclusive environment with recognition and work-life balance. Stakeholder Alignment: Work with HR and leadership to align engagement efforts with company goals.

Required Skills & Experience:

12-15 years of overall IT experience, with at least 5+ years in a client facing experience in Service Delivery, Client Management, Business development, Program Management role. Experience in Banking, Financial Services and Insurance services industry Strong background in Public Cloud (MS Azure, GCP), Insurance Solutions, IT Network operations and Security. Experience handling onsite-offshore delivery models and managing distributed teams. Excellent interpersonal and communication skills in English (spoken and written). Collaborating with TCS various COE Groups and Practice Teams to meet client requirements Presenting Steering Committee, Operations

Qualifications/Certifications preferred:

Bachelor's degree in computer science, Information Technology, or a related field. ITIL Foundation / Intermediate Project Management Professional (PMP)

Location: Remote Salary Range: $120,000-$160,000 a year. #LI-CM2


Remote

Skills:
Banking Services, Business Development, Communication Skills, Computer Science, Contract Management, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, English Language, Finance, Financial Services, GCP (Good Clinical Practices), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Insurance, Interpersonal Skills, Leadership, Microsoft Windows Azure, Network Administration/Management, Network Security, Operations Security (OPSEC), Problem Solving Skills, Project Management Professional (PMP), Project Planning, Project Tracking, Project/Program Management, Public Cloud, Request for Proposals (RFP), Resolve Customer Issues, Resource Management, Sales, Sales Management, Service Delivery, Strategic Planning, Team Lead/Manager, Technical Delivery, Technical Marketing, Time Management


Tata Consultancy Services Ltd



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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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