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Experienced Weekend Intake Specialist - Remote Customer Service and Call Center Role in Personal Injury Law with Competitive Salary and Generous Benefits

September 17, 2026

Join the Team at Edgar Snyder & Associates: Making a Difference in the Lives of Injured People

At Edgar Snyder & Associates, we are dedicated to helping victims and making a positive impact in our community. With over 75,000 injured people represented and over a billion dollars recovered on behalf of our clients, we are a leading law firm in personal injury cases. Our team is built on a foundation of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism. We are now seeking a highly skilled and compassionate Weekend Intake Specialist to join our Intake team on a remote basis.

About the Role: Weekend Intake Specialist

This is an exciting opportunity for an experienced Intake Specialist or Call Center Representative to join our successful and high-functioning team. As a Weekend Intake Specialist, you will play a critical role in handling incoming calls and new client intakes in various areas of law, including Personal Injury, Workers Compensation, Medical Malpractice, Employment Law, and Social Security.

Key Responsibilities:

Handle incoming calls and new client calls for evaluation, ensuring prompt and professional responses to client inquiries.
Complete new client intakes and screen potential clients, resolving actions to complete missing or unknown information and forwarding all calls to the appropriate attorney (phone or email).
Track and respond to callers professionally, focusing on customer service and obtaining all needed data for proper referral actions, including accurate completion of the Call Sheet.
Demonstrate excellent phone etiquette and outstanding customer service skills, with the ability to work effectively in a team environment and assist others in the department to accomplish daily tasks.
Complete assigned work in a timely manner to build positive relationships with clients and internal stakeholders.

Requirements and Qualifications:

Essential Qualifications:

Previous experience working in a customer service or customer-facing role, preferably in a law firm or call center atmosphere.
Availability to work a daylight, four-day schedule that includes weekends (Friday, Saturday, Sunday, Monday).
Strong computer skills, including MS Office applications and other database entry software.
Empathic and compassionate individual able to listen while asking important questions, able to follow instructions, and pays attention to detail.
Strong multitasking, time management, and organizational skills are necessary.
Conveys confidence and professionalism through all forms of internal and external communication.

Preferred Qualifications:

Demonstrated experience answering phones in a law firm or call center atmosphere.
Experience working in a fast-paced environment with a high volume of calls.
Familiarity with personal injury law and procedures.

What We Offer:

Competitive Compensation and Benefits:

We offer a competitive salary and a generous benefits package, including:

Comprehensive health insurance
Retirement savings plan
Paid time off
Professional development opportunities

Career Growth Opportunities and Learning Benefits:

At Edgar Snyder & Associates, we are committed to the growth and development of our employees. As a Weekend Intake Specialist, you will have opportunities to:

Develop your skills in customer service and call center operations
Learn about personal injury law and procedures
Advance your career within the company

Work Environment and Company Culture:

Our company culture is built on a foundation of excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism. We value our employees and strive to create a work environment that is:

Supportive and collaborative
Fast-paced and dynamic
Focused on client satisfaction

How to Apply:

If you are a motivated and compassionate individual with a passion for customer service and personal injury law, we encourage you to apply for this exciting opportunity. Please submit your application today, and we will be in touch to discuss your qualifications further.

Don't hesitate to apply if you don't meet every single requirement. We value a great attitude and a willingness to learn above all.

Apply for this job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...