Fulfillment Warehouse Specialist

About the position

This role is for a Command Center Warehouse Specialist (Fulfillment Specialist) at TP, a leading global provider of digital business services. The company partners with prominent brands to optimize operations through advanced technology and sustainable business practices. TP has a global workforce of 500,000 across 300 languages and is committed to being a force for good in its communities and for its clients. The position requires the ability to track incoming and outgoing components, manage a trouble ticket system, understand safe packing procedures and shipping methods, and address technical problems efficiently. The role also requires adherence to work schedules, management directives, and company policies.

Responsibilities

  • Be organized and have the ability to accurately track all components both incoming and outgoing
  • Open and manage trouble ticket system for all requests
  • Be familiar with safe packing procedures and various shipping methods
  • Demonstrate a positive attitude at all times
  • Address and solve technical problems in a timely manner and complete all work assignments within expected time frames
  • Adhere to all work schedule assignments
  • Abide by and support management directives and adhere to all Teleperformance policies

Requirements

  • Must have a strong understanding of Communication (Video, Data and Voice) networking components, PC Hardware/Software and Operating Systems
  • One year of Technical Support & Network service experience in a related field preferred
  • Knowledge of the Microsoft Office Products – Excel, Word and Outlook
  • Excellent verbal and written communication skills
  • Ability to work independently and multi-task
  • Ability to lift 40 lbs
  • Be detail-oriented and well organized
  • Strong customer service skills, confident at handling escalations in a calm and professional manner
  • Must be able to work onsite in Waterloo
  • Basic computer skills
  • Must be flexible to work any 5 days and any 8 hours between 9AM-8PM
  • Very good attendance habits
  • Excellent organizational and time management skills
  • Ability to work in a changing environment
  • High level of expertise in Teleperformance & client policies, tools, applications & practices
  • Strong Knowledge of the Microsoft Office Products – Excel, Word, and PowerPoint

Nice-to-haves

  • Process Excellence
  • Collaboration
  • Communication
  • Emotional Intelligence
  • Open-Mindedness
  • Critical Thinking
  • Solution Orientation
  • Entrepreneurship
  • AI Proficiency
  • Data Literacy

Benefits

  • Comprehensive health benefits, which may include medical, vision, and dental
  • Employment Assistance Programs
  • Health and personal time off (HPT)
  • Leave programs
  • Competitive 401(K) plans
  • Life insurance
  • Supplemental medical coverage
  • Critical care insurance
  • Pet insurance
  • FSA plans
  • Retailer discounts
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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