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General Liability Non-Litigated Manager
Are you a claims leader who enjoys building strategy, developing teams, and improving outcomes for customers and the business? At Publix, you'll have the opportunity to lead an important function within one of the largest employee-owned companies in the United States. Serving customers across eight Southeastern states, Publix is known for exceptional service, operational excellence, and a culture where associates share in the company's success. In this role, you'll help shape how liability claims are managed across a large and dynamic retail organization while contributing to a business that values integrity, accountability, and continuous improvement.
About the Team
The General Liability Claims team plays a vital role in protecting Publix, supporting customers, and helping the company manage risk effectively. The team oversees a broad range of customer and liability claims, partnering with operational leaders, legal professionals, and external stakeholders to deliver fair, timely, and consistent claim resolutions. Through analytics, customer service, and sound claims practices, the team helps strengthen the customer experience while supporting long-term business success.
About the Opportunity
As Manager, General Liability Non-Litigated Claims, you will lead a large team responsible for handling non-litigated liability claims, including customer claims and attorney-represented matters that have not entered litigation. This role combines strategic leadership, operational management, and financial stewardship. You'll influence claims strategy, establish performance standards, identify trends, and drive continuous improvement initiatives that help reduce risk, improve customer outcomes, and enhance organizational performance.
What You'll Do
- Lead the strategy, operations, and performance of a team responsible for non-litigated general liability claims. This includes non-litigated attorney represented claim, and self-represented customer claims including “high touch” claims that require additional oversight of complex or higher exposure general liability and/or auto claims where the customer may or may not be represented by counsel.
- Oversee investigations, evaluations, negotiations, and settlements to ensure consistent and effective claim resolution.
- Develop and implement claims handling standards, protocols, quality measures, and performance metrics that support operational excellence.
- Analyze claims data and industry trends to identify opportunities for risk reduction and process improvement.
- Partner with business leaders, legal professionals, and external stakeholders to address complex claims issues and support strategic objectives.
- Coach, develop, and mentor managers, supervisors, and claims professionals to build a high-performing organization.
- Monitor regulatory requirements and industry best practices to maintain compliance and strengthen claims operations.
- Provide leadership visibility into claims performance, emerging risks, and opportunities for improvement.
