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Head of Design, Consumer

November 10, 2026

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We're building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant's website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We're starting by helping independent restaurants succeed online.

But it's not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we'll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we've helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We've got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We'll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we're looking for you

Owner powers the digital guest experience for thousands of restaurants, from online ordering and branded apps to loyalty and lifecycle engagement.

We're hiring a Head of Design, Consumer to own that experience end to end, shaping how millions of guests discover, order from, and return to their favorite restaurants.

This is a hands‐on leadership role. You'll set the design vision, lead a small, high‐performing team, and personally drive the most complex design challenges. You'll build systems that scale across thousands of distinct restaurant brands while directly influencing conversion, retention, and revenue.

Owner is essentially the developer, branding agency, and CMO for every one of our customers. We have a unique opportunity to provide tools that enable rich brand expression that delivery apps would never support, while also facilitating world class consumer ordering experiences.

The impact you'll have

Own the consumer experience. Set the design vision across online ordering, native mobile apps, loyalty, and lifecycle engagement.
Build for scale. Create flexible design systems that deliver exceptional, differentiated experiences across thousands of restaurant brands.
Lead through craft. Stay hands‐on in design, prototyping, and execution while raising the bar for a senior team.
Drive measurable outcomes. Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
Build AI‐native experiences. Design and ship intelligent consumer experiences, leveraging AI and code to accelerate execution.
Shape product strategy. Partner with Product, Engineering, and Data Science to identify opportunities, make tradeoffs, and ship high‐impact work.

What we're looking for

8+ years in product design, including experience leading and developing high‐performing designers.
Exceptional hands‐on craft. A portfolio demonstrating personal ownership of complex, high-quality consumer experiences.
Experience building scalable design systems, ideally across multi‐brand, white‐label, or multi‐tenant products.
Deep expertise in consumer products, commerce, and native mobile (iOS/Android).
AI‐native practitioner who prototypes, designs in code, and has shipped AI‐powered product experiences.
Proven ability to connect design decisions to business outcomes through experimentation and measurable impact.
Strong product judgment, high ownership, urgency, and a willingness to challenge assumptions and execute through ambiguity.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...