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[Hiring] Customer Team Leader (District Sales Manager) @Merck
Role Description
The Customer Team Leader (CTL) plays a critical role in establishing our company's customer-focused initiative. This is a field-based sales management position that is responsible for the South New Jersey district, which includes covering the following areas within the state of New Jersey: Trenton, Toms River, Lakewood, Brick, and Cherry Hill.
- Lead and manage a team of Customer Representatives to deliver strong sales performance by accurately identifying and addressing customer needs.
- Provide coaching and guidance to Customer Representatives to enhance their skills and effectiveness.
- Oversee training programs and manage all people-related processes for the customer team, ensuring continuous development and optimal resource allocation.
- Develop and maintain a high-performing customer team aligned with organizational goals and customer expectations.
- Willingness to travel at least 15% of the time to support team and customer engagement activities, which may occasionally require overnight stays.
Qualifications
- Proven ability to cultivate a high-performing, motivated sales team culture, preferably with experience in the Cardiovascular therapeutic area.
- Provide strong leadership by guiding teams through change and challenges using situational coaching and emotional intelligence.
- Navigate ambiguity with confidence and a forward-looking vision, communicating clearly and transparently.
- Maintain a customer-focused mindset by actively listening to understand customer objectives and foster meaningful relationships.
- Apply expertise in account planning and management, collaborating effectively with cross-functional teams.
- Experience building and maintaining strong relationships with key accounts and customers in the Cardiovascular sector.
- Solid understanding of Rx Pathways, including prescription processes through healthcare providers, Electronic Health Records (EHR), pharmacies, and knowledge of benefit design and prior authorization requirements.
- Skilled in coaching sales professionals to navigate Managed Care environments and partner with Integrated Delivery Networks (IDN) and Account Management teams.
- Track record of leading successful product launch teams in competitive markets.
- Proficient in leveraging business analytics and technology to generate insights, develop strategies, and execute plans.
Requirements
- Bachelor's degree (BA/BS) degree with minimum 5 years’ experience in Sales, Marketing, or Managed Care within the Pharmaceutical industry.
- Valid driver’s license.
Preferred Skills and Experience
- Advanced degree such as MBA or MS in Science, Business, or Healthcare discipline.
- At least 3 years’ experience working with key thought leaders or influential customers in large group practices, hospitals, or managed care organizations.
- Proven ability to manage, lead, coach, and inspire successful sales teams, preferably within the Cardiovascular market.
- Strong analytical mindset with experience coaching sales teams to effectively leverage tools and technology for gathering customer insights.
- Experience selling and leading teams in the Pharmaceutical, Biotech, or Medical Device industries.
- Skilled at establishing and maintaining relationships and networks within customer organizations.
Benefits
- Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family).
- Retirement benefits, including 401(k).
- Paid holidays, vacation, and compassionate and sick days.
