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HR Program Manager

September 14, 2026

It’s an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their circumstances.

Job Summary:

The HR Program Manager will play a critical role in advancing programs, projects, BMC (Boston Medical Center) System partnerships, and initiatives at the WellSense Health Plan. Works closely with the VP of Human Resource to oversee a broad portfolio of cross functional programs initiatives across the entire HR organization to ensure the plan achieves measurable and sustainable outcomes. Partners with BMC Compliance, Compensation, Benefits, HR Operations, and HRIS teams to foster blended strategic connections, program management expertise, and the implementing effective structures and guidelines for all centralized and local initiatives. Serves an influential and informal leader to drive results that align with WellSense and BMC objectives.

Our Investment in You:

· Full-time remote work

· Competitive salaries

· Excellent benefits

Key Functions/Responsibilities:

· Program and Project Management:

o Design, implement, and lead various HR programs and projects that support the organization’s strategic objectives at WellSense and BMC.

o Lead HR process optimization and develop/document guidelines to streamline efficiencies and maintain consistency, where applicable.

o Develop clear detailed action plans and monitor progress. Recommend real-time changes and enhancements that drive toward outputs that meet or exceed expected outcomes.

· Collaboration and Coordination:

o Work closely with internal WellSense and BMC HR and Compliance cross-functional teams to identify program requirements and develop effective solutions for adherence.

o Collaborate closely with HR leadership, business partners, and cross-functional leaders to identify pain points, gather requirements, and develop solutions that align with BMC’s and the organization’s objectives.

o Ensure that all employee information in HRIS is submitted timely and accurately.

o Closely partner with Compliance team to ensure that all HR components of WellSense’s Medicaid and Medicare contracts are managed and adhered to.

· Monitoring, Evaluation and compliance:

o Manage/track key deliverables to include process maps and gap analysis, best practice recommendations, draft policy updates, redesign, and automated processes.

o Establish metrics and datasets to monitor and evaluate the effectiveness of all HR programs and projects.

o Develop evaluation mechanisms to ensure programs are effective and meet the needs of the leaders and employees.

o Ensure all HR programs comply with applicable laws, regulations, and company policies.

Supervision Exercised:

· This is an individual contributor role; it does not have direct reports.

Supervision Received:

· General strategic guidance from the VP of Human Resources

Qualifications:

Education Required:

· Bachelor’s Degree in a related field or an equivalent combination of education and experience required.

Experience Required:

· Minimum of (5) five years of business experience operating in program management capacity

· Preferably in a related field of Human Resources

Experience Preferred/Desirable:

· Change management experience.

· Experience in the health care or managed care industry preferred.

Required Licensure, Certification or Conditions of Employment:

· SHRM-CP preferred.

· Successful completion of pre-employment background check

Competencies, Skills, and Attributes:

· Strategic thinker and detail oriented

· Strong project and program management skills, including planning & organization.

· Independent, well-organized, self-starter

· Creativity and imagination in developing effective engagement initiatives and strategies.

· Proficiency and strong command with the Microsoft Office Suite, i.e., Word, Excel, Power Point

· Excellent communication, both written and verbal

· Strong interpersonal and relationship building skills.

· Ability to work effectively with all levels of the organization.

· Ability to set priorities, manage multiple tasks simultaneously and adapt efficiently to change in an extremely fast paced environment.

· Strong ability to define, track, and interpret KPIs and performance metrics to assess initiative progress and impact.

· Familiarity with financial concepts such as ROI, cost benefit analysis, and value realization for strategic initiatives

· Structured problem-solving skills and comfort operating in ambiguity while driving clarity and execution discipline.

Working Conditions and Physical Effort:

· Regular and reliable attendance is an essential function of the position.

·

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

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3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...