I.T. Help Desk Technician

This role is not open for submissions from outside staffing agencies IT Help Desk Support Technician What Brought You Here Pay $24 - $28/hr Benefits starting DAY ONE! Location - Remote Who You Are An IT professional with at least 2+ years of experience working in a help desk environment and excellent problem solving, oral and written communication skills. Skills You Bring Demonstrated commitment to achieving the organization's goals and objectives Excellent ability to partner across the organization; both within the Operation and the Procurement teams as well as cross functionally Strong personal and business ethics Strong analytical and problem-solving skills Strong negotiation skills and ability to work with suppliers Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness Ability to drive change and sell new concepts and approaches through persistence, self-motivation, energy, tenacity, follow-through, and commitment What you will be doing Manage and resolve IT support tickets in a timely manner Generating network sign ins for new hires Changing configurations, settings, and permissions within the software Updating employees on the status of their service requests Document customer interactions by logging all service requests and updating tickets as needed Respond to customer issues via phone, email, and computer chat Run diagnostics to resolve customer reported issues Escalate issues to the next Tier with next level of difficulty Install, make changes, and repair computer hardware and software Follow-up with customers to ensure issues are resolved Why Trulite Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits , as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident. We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program. Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account . We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health. Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence. We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique. 2+ years help desk experience; strong problem-solving, communication, and analytical skills; ability to manage multiple tasks and work with suppliers. Key Responsibilities managing support tickets installing hardware resolving customer issues Job Details Category Information Technology Seniority Entry Level Commitment Full Time Workplace Remote — Alpharetta, Georgia, United States Salary USD 49,920 – 58,240 / year Languages English Benefits 401k matching Retirement plan About Trulite Glass and Aluminum Solutions A manufacturer of glass and aluminum products offering comprehensive benefits. — Industry Manufacturing

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Technical Account Manager - Enterprise, Amazon Leo

Flexible Remote Customer Service Role - Earn Up to 19 Per Hour - Full-time / Part-time

Peoria Full-time Amazon Retail Store Lead Associate | Hiring

Warehouse Cherry Picker - Now Hiring

Amazon Customer Service - Work From Home $16-$24/hr

Outbound Call Center Sales Rep (Remote)

Amazon Flex Delivery Driver (PT & FT available)

Airline Remote Jobs, Delta Airlines Hiring Remote @ Get Dream Job

Hospice Triage RN at IntellaTriage: 100% Remote (US)

Library Assistant II - Circulation 15

Entry Level IT Support

Helpdesk Support Level 1

Restaurant Crewmember - Late Night Shift (part-time)

AI Training Generalist (No Prior Experience Needed) - Freelance AI Trainer Project

Warehouse Team Member

Remote - Live Chat Assistant

Remote Healthcare Administrative Manager

NOW HIRING – FULL-TIME WAREHOUSE / DELIVERY DRIVER (1st Shift)

Entry-Level Medical Billing

Client Account Manager - Remote Work

amazon work from home $15+/ Hour (Sign on Bonus!)!

Disney Remote Jobs, Disney Work From Home Jobs @ Get Dream Job

Amazon Delivery Driver

ADMINISTRATIVE SECRETARY

Amazon Remote Jobs (No Degree, Part/Full Time, Customer Support) ? Entry Level

Amazon Package Delivery Driver - Earn $19.00 - $25.00/hr

Sr. Program Manager, Amazon Fresh

ATI Virtual Nurse Educator Part Time - NCLEX Services

Remote Customer Services Representative Remote Full time - Part time

Sr Sales Manager, Amazon Leo, Americas Enterprise Sales, Amazon Leo

chat moderator

Remote Customer Service Representative – California (100% Remote | Equipment Provided | November 30 Start)

Work From Home Sales Representative

$10/Video – Product Demo (No Experience Needed)

Partner Resources (HR) Business Partner, Senior - Corporate Functions, Seattle

Google Remote Work From Home In Arkansas

Amazon Customer Service - Work From Home $16-$24/hr

Retail Branch Manager - Hot Springs Malvern Ave

Costco Work From Home Positions

Aviation Scheduling Manager at Walt Disney Company: 100% Remote (Burbank, CA)

Amazon Package Delivery Driver - Earn $17.50 - $28.50/hr

Closer - Biz opp & education

Paid Product Tester

Work From Home Game Tester

Front End Entry Level

Mobile Game Tester - Now Hiring

Customer Service Rep (100% Work From Home)

Eligibility and Prior Authorization Specialist-Temp

[FULL TIME Remote] OnlyFans Chatter – Live Chat Support

Freelance Captioning & Transcription Jobs – Work From Anywhere