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Instructional Designer/Developer

September 9, 2026

<h3>About the Role</h3>ELB Learning is looking for a hands-on Instructional Designer/Developer to support a major enterprise transformation initiative for a large client in the events and experiential services industry.This is a 20-hour/week contract opportunity, with an anticipated start in September 2026, supporting teams through new systems, updated processes, and broader business transformation initiatives.The ideal candidate will be a well-rounded ID/Developer who can work comfortably across technical and non-technical audiences, translate complex processes into clear learning experiences, and help employees adapt to new ways of working.A major part of the work will involve developing eLearning, simulations, software demonstrations, job aids, handouts, and other performance-support materials that employees can use as new systems and processes go live.The client operates primarily on Central Time.<h3>What You'll Be Doing</h3><ul><li>Design and develop engaging learning solutions for software implementations, system changes, and business process transitions.</li><li>Create eLearning, job aids, handouts, process guides, simulations, demonstrations, and other performance-support materials.</li><li>Develop learning that helps employees understand not only what is changing, but how to perform their work successfully in the new environment.</li><li>Translate complex technical processes into clear, practical and learner-friendly content.</li><li>Support software/system training initiatives, including SAP and NetSuite-related transformation work.</li><li>Develop materials that allow learners and facilitators to practice and run simulations independently.</li><li>Create learning for both asynchronous and synchronous environments.</li><li>Partner with SMEs, project teams, communications, technical teams and business stakeholders throughout the development process.</li><li>Work closely with communications partners to incorporate appropriate change messaging and business context into learning materials.</li><li>Help teams transition from established processes to new ways of working while keeping the messaging positive and focused on the benefits of the change.</li><li>Facilitate discovery conversations and gather information from SMEs and stakeholders.</li><li>Manage multiple learning deliverables and shifting priorities while maintaining quality and deadlines.</li><li>Review existing learning materials and determine what can be reused, updated or rebuilt.</li><li>Support learning initiatives surrounding enterprise system and process transformations.</li><li>Develop practical performance support that employees can reference at the moment of need.</li><li>Ensure learning materials are clear, accessible, visually engaging and aligned with the client's business goals.</li></ul><h3>Key Projects</h3>The role may support several enterprise initiatives, including:SAP Conversion<ul><li>Supporting the transition of the Sparks brand from NetSuite to SAP.</li><li>Helping employees understand differences between existing Sparks processes and Freeman's processes.</li><li>Developing learning and performance support as the project moves toward implementation.</li></ul>ServiceNow<ul><li>Supporting a longer-term ServiceNow initiative involving Deloitte.</li><li>Potentially updating existing learning materials and adapting content to new branding and processes.</li></ul>Freeman Next<ul><li>Supporting a large enterprise transition from an existing environment to a new operating model.</li><li>The initiative impacts event management and operations teams.</li><li>A major focus will be helping employees who have been accustomed to existing processes successfully adopt new ones.</li></ul><h3>What We're Looking For</h3><ul><li>3+ years of hands-on Instructional Design/Development experience.</li><li>Experience designing learning for software implementations, systems training, process changes, or technical environments.</li><li>Strong experience creating eLearning and performance-support materials.</li><li>Experience developing job aids, process guides, handouts, simulations and software demonstrations.</li><li>Experience working with both technical and non-technical audiences.</li><li>Comfortable collaborating with SMEs, project managers, communications teams, technical teams and business stakeholders.</li><li>Strong ability to take complex information and make it simple, clear and practical.</li><li>Experience working with organizations or teams that may be resistant to change or hesitant to adopt new processes.</li><li>Strong communication and stakeholder-management skills.</li><li>Ability to frame change positively and create learning that helps people understand the "why" behind the change.</li><li>Able to work independently while also collaborating closely with a larger project team.</li><li>Comfortable managing multiple priorities and working in a changing project environment.</li></ul><h3>Preferred Technical Skills</h3>Experience with some or all of the following is highly desirable:<ul><li>Articulate Rise 360</li><li>SAP</li><li>NetSuite</li><li>Powtoon</li><li>Synthesia</li><li>Other eLearning authoring and multimedia development tools</li><li>Software simulation/demo tools</li></ul>Experience with SAP and/or NetSuite is strongly preferred, particularly experience supporting system implementations or conversions.<h3>Success in This Role</h3>The successful candidate will be someone who can step into a complex business environment, quickly understand how people currently work, identify what needs to change, and turn that information into clear, practical and engaging learning.You should be comfortable asking questions, working with SMEs, challenging unclear information when needed, and helping teams move through change without making the learning feel overwhelming or negative.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...