IT Support Associate II, Ops Tech Solutions (OTS)

<strong>Description<br><br></strong>Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.<br><br><strong>About The Role<br><br></strong>As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.<br><br>What Do We Offer?<br><br>Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).<br><br>Key job responsibilities<br><br><strong>Responsibilities Include, But Are Not Limited To<br><br></strong><ul><li> Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.</li><li> Handling support requests and procedures across the network.</li><li> Assisting in training new hires.</li><li> Continuous learning of new technologies.</li><li> Supporting customers from multiple buildings in the area, as well as remote customers.</li><li> Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.</li><li> Traveling within your local or regional area to support our customers.<br><br></li></ul><strong>Basic Qualifications<br><br></strong><ul><li> Experience troubleshooting and debugging technical systems</li><li> Experience in a dynamic environment with a high degree of customer service</li><li> Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach</li><li> 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at FL, Jacksonville - 27.64 - 37.74 USD hourly<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10575774

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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