IT Support Engineer I, Ops Tech Solutions Delivery

Job description
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities
Responsibilities include, but are not limited to
- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.

BASIC QUALIFICATIONS

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

PREFERRED QUALIFICATIONS

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at .



USA, CA, Buena Park - 25.48 - 41.68 USD hourly
USA, CA, Cypress - 25.48 - 41.68 USD hourly
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Entry Level Graphic Designer

Flight Attendant (PT + FT Available)

Teen-Friendly Remote Online Data Entry Specialist – Flexible Hours, Competitive Pay, Earn From Home with arenaflex

Amazon Picker/Packer

Apple Mac Management JAMF Engineer

Project Administrator- (Corporate Coding Resources) REMOTE

Remote Entry-Level Typing Specialist, $15/hr, No Experience Required – Full/Part-Time

Fulfillment Center Area Manager

Hiring Now - Work from Home - No Experience

Work from Home Product Testing $25-$45 per hour

Delivery Driver - Flexible Shift

Onsite Medical & Safety Specialist

Independent Delivery Driver - Flexible Scheduling

Area Manager, Early Career (2027) – GA, KY, TN (Fulfillment & Operations)

Cloud Data Center Technician - 24/7 Ops & Travel

Dock Associate in Tracy, California ($20.00)

Mixing Center - Warehouse Associate

flex driver

Amazon DOT Delivery Driver(Professional Driving Experience Required) $22.25

Delivery Driver Helper (Amazon Packages)

Area Operations Manager - Fast-Paced Fulfillment

Medical Assistant - Hybrid (Work From Home/Clinic)

Customer Service Rep - Work From Home (PT/FT)

[Remote-Position] YouTube Content Moderator Jobs Remote $27Hr

Claims Specialist- Anchorage, AK (Hybrid)

Customer Service Agent - Graveyard Shift (Work From Home)

Customer Service - Work from home ($250 Bonus)

Weekend driver/courier (part-time) | North Miami Beach

Easy Online Typing Jobs - Work at Your Own Schedule

Immediate Start Costco Working From Home , Careers At Costco

Service Desk Analyst I — Onsite IT Support & Onboarding

Join Today: Delta Airlines Careers Remote Customer Service, Delta

Investment Finance Expert - Valuation - AI Trainer

Delta Airlines Online Careers Remote Jobs At Home (No Experience/Entry Level)

Remote Entry-Level Customer Support – No Experience Required

Netflix Remote Jobs No Experience $30/Hour -

Entry Level Chat Support Specialist (Fully Remote)

Remote Out of Office Position / Data Entry (Hiring Immediately)

Part-time Evening Phone Coordinator

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

_Fully Remote Position (Flexible & Beginner Friendly) Start ASAP + Bonuses

Delta Remote Jobs (Data Entry)- Hiring Now

Programmer - AI Trainer

AMAZON Walker Delivery

Amazon Customer Service - United States - Work From Home

Home office - Nmet nyelv? banking support munkatrs (m/w/d)

Fulfillment Center Lead - Operations & Training

Frito-Lay - Warehouser/Material Handler $18-$26/hr

Distribution Analyst

Hospital Response Advocate- On Call