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IT Support Tech
Full-time Description Information Technology Support Technician
Benefits
- Front Loaded PTO
- Tuition Assistance
- Medical, Dental, Vision
- 401(k) – with Employer Contribution
20,000 Students
10 Campuses
Competency Based Education
Online
IT Support Tech The IT Support Tech is sharply focused on providing enterprise level technical support for South College remote and onsite users. The ideal candidate will work afternoons/evenings Monday-Friday. Broadly, this position provides front-line technical support for nearly all of the systems for which IT Services is responsible.
Responsibilities include installation and/or configuration of computing hardware (computers, network switches, printers, etc.), software, A/V devices, network cabling, diagnostics, troubleshooting and end-user assistance.
Responsibilities
- Document incoming helpdesk requests using internal ticketing system
- Install, repair and maintain desktop and laptop computers, peripherals and related systems
- Provide end user support via remote assistance, in person and telephone.
- Support and enforce company information policies and procedures.
- Provide support for Microsoft and Apple products including Laptops, desktops, MacBook and iPhone
- Assist in maintaining hardware and software inventory for asset management.
- Install and support AV equipment for classrooms, conference rooms and auditoriums
- Demonstrate broad knowledge of technology principles, practices, and procedures
- Self-manage in a way that allows flexibility to support multiple tasks at any given time
- Assist in updating support documents within knowledge management for the IT Services team, as well as end users
- End-user Account Management
- Build and maintain relationships across departments
- Other duties may be assigned
- Medical, Dental, Vision
- 401(k) – with Employer Contribution
- Front Loaded PTO
- Tuition Assistance
- Associate degree in Computer Science or equivalent experience
- 2+ years of overall IT experience
- 2+ years’ experience supporting Microsoft Windows and Apple Mac OS environment
- 2+ years’ experience supporting Microsoft Office applications
- Knowledge of network security practices and Antivirus software
- Exceptional analytic and problem-solving skills
- Self-motivated and able to work across diverse technical and non-technical teams
- Good written, verbal and interpersonal communication skills
- Exceptional Customer-oriented attitude
- ITIL (foundational level, but exposure to more detail than foundation is often necessary)
- Walking, lifting, manage use of technology, equipment operation.
- Must be able to utilize standard office equipment, i.e. desktop computer, monitor, keyboard, and telephone system.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- This is largely a sedentary role; however, some filing is required.
- This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.
