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IT Support Technician

September 10, 2026

Overview Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale. About The Role We are seeking an IT Desktop Support Technician to provide hands-on technical support for our employees and office technology environment. This role is ideal for someone with 1-3 years of ITsupport experience who is looking to grow their career while working across desktop support, networking, endpoint management, and user support. The successful candidate will serve as the primary point of contact for local IT support, delivering excellent customer service while troubleshooting and resolving technical issues in both Windows and macOS environments. What does a great IT Desktop Support Technician do? <ul><li>Provide in-person and remote technical support for hardware, software, and network-related issues. </li><li>Support office technology including printers, copiers, conference room equipment, and phone systems. </li><li>Troubleshoot desktop, laptop, printer, and peripheral hardware/software issues. </li><li>Deploy, configure, image, and support Windows PCs and Apple Mac devices. </li><li>Maintain inventory and lifecycle management of IT assets. </li><li>Maintain organization and operational readiness of network closet. </li><li>Administer and support office physical access systems, including key card access management and user provisioning. </li><li>Collaborate with other IT team members and contribute to knowledge sharing and process improvements. </li><li>Document issues, solutions, and support activities according to established procedures. </li><li>Assist with basic network troubleshooting, cabling, switch installations, and connectivity issues. </li><li>Answer limited number of support desk phone calls </li></ul>Qualifications <ul><li>1-3 years of experience in a desktop support, help desk, or technical support role in a corporate environment. </li><li>Hands-on experience supporting both macOS and Windows environments. </li><li>Experience installing, configuring, and troubleshooting desktop applications and hardware. </li><li>Familiarity with remote support tools and ticketing systems. </li><li>Basic understanding of networking concepts, including LAN/WAN connectivity, switches, cabling, and wireless networking. </li><li>Experience supporting printers, mobile devices, and office technology. </li><li>Strong troubleshooting, communication, and customer service skills. </li><li>Experience providing white-glove support to executive-level users, with strong customer service and communication skills. </li><li>Ability to work independently and take ownership of technical issues through resolution. </li></ul>Preferred Qualifications: <ul><li>Experience with M365 administration and enterprise device management platforms, or similar solutions </li><li>Experience with Active Directory, Entra ID (Azure AD), or similar identity platforms. </li><li>Industry certifications such as CompTIA A+, Network+, or Apple support certifications. </li></ul>Location: This role is in our Atlanta Office, with a requirement of 3 days in the office. Company Values: At Radancy, we are dedicated to the core values that guide our work and culture: <ul><li>Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.</li><li>Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.</li><li>Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.</li><li>Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities. </li></ul>Our Benefits: At Radancy, we’re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include: <ul><li>Comprehensive medical coverage, with dental, vision and life insurance</li><li>Competitive 401(k) plan with employer matching</li><li>Unlimited flexible time off (FTO)</li><li>World-class training that keeps you at the forefront of innovation </li></ul>Salary Range: USD $50,000.00 – $57,000.00* <ul><li>The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location. </li></ul>Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...