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Junior NOC Engineer (R-00153) - Remote

September 28, 2026

True Zero Technologies, a veteran-owned small business, was founded on the principle that the purposeful enablement of people and technology in an organization directly ties to the quality of its outcomes. True Zero recognizes that those outcomes begin and end with our people, and that is what we have built a community of like-minded, driven, and passionate individuals and innovators who are aligned in a common goal of delivering top-tier services to our customers. Our culture and commitment have been recognized through numerous accolades, including being named one of the Best Places to Work in 2023 in two categories (“Prosperous and Thriving” ($5MM–$50MM in gross revenue) and “Mid-Atlantic Region” (DC, DE, MD, NC, VA, WV)), and again in 2025 as a Best Places to Work honoree. In addition, True Zero earned coveted spots on the Inc. 5000 list of fastest-growing companies in America in 2022, 2023, and 2025, a testament to our sustained growth driven by our people-first approach and unwavering dedication to excellence.

Job Responsibilities

The Network Operations Center (NOC) Engineer is responsible for monitoring, maintaining, and supporting network infrastructure to ensure reliable performance, availability, and operational continuity. This role supports day-to-day network operations through real-time monitoring, issue identification, troubleshooting, incident escalation, routine maintenance, and controlled implementation of network changes.

Duties Include:

Monitor network infrastructure in real time to ensure availability, performance, and operational stability.
Identify, investigate, and troubleshoot network issues, outages, alerts, and performance degradations.
Use network management and monitoring tools to detect problems, assess impact, and support timely resolution.
Escalate incidents to appropriate engineering, infrastructure, security, or vendor support teams when required.
Perform routine network maintenance tasks in accordance with established procedures.
Support the implementation of approved network changes, ensuring changes are completed accurately and documented properly.
Document incidents, changes, troubleshooting steps, resolutions, and follow-up actions clearly and accurately.
Maintain comprehensive operational records to support reporting, trend analysis, and issue tracking.
Communicate effectively with technical and non-technical stakeholders regarding network events, status, and resolution progress.
Collaborate with IT staff and other operational teams to improve network performance, availability, and resilience.
Support the development and implementation of strategies for network improvement and risk mitigation.
Follow established operational procedures, escalation paths, and change management practices.

Job Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent work experience may be considered in lieu of a degree.
Training or practical experience in network operations, network monitoring, and network troubleshooting.
Fundamental understanding of network management tools and technologies, such as Cisco, Juniper, SolarWinds, or similar platforms.
Ability to monitor network environments, interpret alerts, troubleshoot issues, and support timely incident response.
Strong analytical and problem-solving skills.
Ability to work effectively under pressure in a fast-paced operational environment.
Ability to communicate clearly with both technical and non-technical stakeholders.
Ability to accurately document incidents, changes, troubleshooting actions, and resolutions.
Certifications such as CCNA, CCNP, or other relevant network certifications are highly desirable.
Familiarity with ITIL practices is preferred.
Prior experience working in a NOC or similar operational environment is preferred.
Requires an Interim DoD Secret or comparable clearance

We’re actively searching for talented and expereinced professionals who are ready to experience the True Zero difference. As a True Zero team member, you'll enjoy:

- Competitive salary, paid twice per month

- Best in class medical coverage

- 100% of medical premiums covered by True Zero

- Company wide new business incentive programs

- Contribution Incentives (i.e. white papers, blog posts, internal webinars, etc.)

- 3 weeks of PTO starting + 11 Paid Holidays Annually

- 401k Program with 100% company match on the first 4%

- Monthly reimbursement of Cell Phone and Home Internet costs

- Paternity/Maternity Leave

- Investment in training and certifications to broaden and deepen your technical skills

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...