Manager, Crew Based, Residential Energy Service

The Tesla Energy Service team is accelerating the world s transition to sustainable energy. As Manager, Residential Energy Service, you will lead a national team of Field Managers, Field Service Technicians, Field Service Electricians, and service crews who deliver service for Tesla s Solar, Powerwall, and residential energy products. You ll build the teams, systems, and culture that make excellent service the default.

  • Own end-to-end customer experience across the operation, ensuring every service visit reflects Tesla s brand standard and driving first-time resolution rates through proper preparation with parts, tools, and diagnostic knowledge
  • Lead through Field Managers - set clear expectations, establish operating cadences, and hold the team accountable for safety, quality, productivity, and customer outcomes
  • Build high-performance culture by recruiting, developing, and retaining top talent; create development paths and address underperformance directly
  • Manage business planning including staffing, capacity forecasting, backlog management, and cost controls while meeting or exceeding safety, quality, and productivity targets across all KPIs
  • Deploy new products, processes, and tools with proper training and execution standards
  • Collaborate cross-functionally with Service Engineering, Customer Support, Program Management, Training, EHS, and Supply Chain to resolve systemic issues
  • Maintain operational fluency through regular job site visits and crew ride-alongs while representing Tesla professionally with customers, partners, utilities, and stakeholders
  • 5+ years progressive leadership experience in field service or field operations preferred but not required. 3+ years directly managing managers and leading through a management layer required
  • Track record of delivering measurable improvements in customer satisfaction, service quality, and operational efficiency across geographically distributed teams with a customer-first mindset and ability to build accountability through multi-layered organizations
  • Strong analytical skills-comfortable using data to diagnose problems, set priorities, and measure outcomes
  • Excellent communication skills for senior leadership presentations, cross-functional alignment, and frontline team engagement
  • Adaptability to change and ability to perform under pressure with strong follow-through; proficient with Microsoft Office, Google Workspace, and field service management platforms
  • Ability to work in office and field environments including outdoor conditions; travel up to 60% of the time including overnight travel; valid driver s license required
  • Preferred: Experience scaling field service organizations during rapid growth, familiarity with OSHA safety standards and EHS compliance, electrical license or technical trade background

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Expected Compensation

$108,000 - $186,000/annual salary + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.


Skills:
Accidental Death and Dismemberment (AD&D), Alternative Energy, Analysis Skills, Backlog Prioritization, Business Plan, Communication Skills, Compensation and Benefits, Cost Control, Cross-Functional, Customer Experience, Customer Satisfaction, Customer Service Management, Customer Support/Service, Disability Insurance, Driver's License, Electricity, Employee Assistance Plan, Employee Retention, Energy Management, Establish Priorities, Follow Through, Forecasting, Health Plan, Identify Issues, Leadership, Licensing Compliance, Microsoft Office, OSHA, On Site Support, Orthodontics, Payroll Tax, Performance Metrics, Problem Solving Skills, Regulatory Compliance, Safety Standards, Safety/Work Safety, Service Delivery, Stock Purchase Plans, Supply Chain, Team Lead/Manager, Technical Support, Vision Plan, Willing to Travel


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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