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Market Operations Analyst (International Remote Hire)
Description
MEMX is searching for a Market Operations Analyst to join our International Team. The primary focus of this role is customer service, being the first point of contact for exchange members, ensuring timely responses and ticket logging for all interactions. Other responsibilities include the monitoring and troubleshooting of the exchange. The team will be point in identifying and mitigating operational risks and attending to Members requests. Clear and constant communication across many different internal and external departments will be necessary.
Shift time for this role will be 9:00pm ET to 6:00am EST.
In your first few months you will be working the Sunday to Thursday shift. In the coming months, the team’s goal is to move your shift to Saturday through Wednesday after you are fully ramped.
This position will also be working U.S. holidays.
Requirements
- 3 to 5 years or more of trade desk or operations desk experience at a broker dealer or exchange
- Effective and clear communicator that is able to handle complex issues with customers and internal groups in high pressure situations
- Experience supporting FIX and SBE Protocols
- Strong data analytics capabilities with the ability to write basic queries in SQL, Groovy or Python
- Must be confident working with real-time monitoring to identify issues and help solve problems
- Knowledge of U.S. equity markets, market structure, and clearing
- Willingness to obtain necessary licenses as directed by Compliance
- Desire to learn new things and be flexible in a quickly changing environment
- Ability to perform multiple tasks simultaneously in a complex operational setting
- Self-starter who can work independently
What You’ll Do
- Answering phone calls from clients
- Responding to emails and Jira tickets
- Verifying and monitoring trading and clearing systems
- Investigating issues using internal and external tools
- Liaising with other Market Operations team members and other internal/external groups to resolve issues
- Ad-hoc project work as required
Benefits
At MEMX you will have the ability to work with a talented team of professionals who bring diversity of thought and background. You will have the opportunity to shape the future of our company and the impact MEMX will have on our clients and the broader markets. We offer competitive employee benefits and perks and will continue to make this a priority to attract the best.
- Work From Home
- Training & Development
- Wellness Resources
- Additional benefits offered associated with the specific region employee resides
Pay Range: Competitive salary based on local market data
Equal Opportunity Statement
MEMX is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Diversity Inclusion Statement
At MEMX, we believe that diversity and inclusion are essential to driving innovation and success. We welcome and celebrate individuals from all backgrounds and perspectives, and we strive to create an inclusive culture where everyone can thrive.
Remote
Skills:
Atlassian JIRA, Brokerage, Communication Skills, Customer Support/Service, Data Analysis, Diversity, Equity Securities, Groovy Programming Language, Identify Issues, Market Analysis, Multitasking, Operational Audit, Problem Solving Skills, Python Programming/Scripting Language, Resolve Customer Issues, Risk Management, SQL (Structured Query Language), Team Player, Telephone Skills, Time Management, Time Tracking, Trading Systems, Training/Teaching, Work From Home, Writing Skills
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MEMX
