Member Services Representative Overnight Job at Planet Fitness in Dallas

Grow with us!
Grow with us!We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing!
Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas.
We are opening new clubs each year and with that kind of growth, you can build a great career here!
In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!
ESSENTIAL DUTIES AND RESPONSIBILITIES
QUALIFICATIONS/REQUIREMENTS
PHYSICAL DEMANDS
BENEFITS & PERKS
* Provide an exceptional customer service experience.
* Responsibilities include:
* Check members into the system.
* Take prospective members on tours then assist them with the new account sign-up process
* Facilitate needed updates to member’s accounts.
* Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
* Detailed cleaning in all areas of the facility.
* Close shift for that business day.
* Create a bank deposit for next day.
* Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
* People with positive mental attitudes excel here!
* Customer service background preferred.
* Punctuality and reliability is a must.
* Demonstrate diplomacy in all interactions while using appropriate behavior and language.
* High School diploma/GED equivalent required.
* Must be 18 years of age or older.
* Continual standing and walking during shift.
* Continual talking in person or on the phone during shift.
* Must be able to occasionally lift up to 50 lbs.
* Ability to work 3rd shift (overnights).
* Will occasionally encounter commercial cleaning products during shift.Our team players and members are our top priority!
That’s why we are following super-strict safety and cleaning protocols.
* Mask up!
All of our team players are required to wear masks at all times while in-club and members are required to follow all state & local mask mandates.
* Squeaky Clean!
We’ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.
* Social Fitnessing!
We offer a touch-less check in for our members and promote keeping a safe distance between all.
* Need a day off?
Full time employees have paid leave to take a break!
* Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay
* Every Team Player receives a FREE Planet Fitness Black Card Membership
* Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources
* PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players
What are you waiting for?
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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