Meter Processing Representative (Contract)

Meter Processing Representative

Location: Merrillville, IN (100% Remote, but must be local to IN or IL)

Contract Duration: 4 months (possible extensions)

Pay Rate: $20–$30/hr

Work Authorization: Must be authorized to work in the U.S. (No sponsorships, F-1, OPT, or other visas)

Position Summary

The Meter Processing Representative supports utility billing and meter reading operations by processing meter data, maintaining routes and schedules, coordinating with meter readers, and ensuring accurate customer billing. This role requires strong attention to detail, customer service skills, and proficiency with data entry and Excel-based reporting systems.

Qualifications

  • High school diploma or equivalent required

  • Successful completion of applicable Customer Service Representative (CSR) training

  • Strong computer skills, including Excel and standard office equipment (calculator, copier, fax, etc.)

  • Ability to quickly learn and apply knowledge of:

    • Utility rates and billing codes

    • Service classifications

    • Collection and shut-off policies

  • Ability to communicate effectively and courteously with both internal teams and external customers

  • Strong organizational, multitasking, and clerical skills

Key Responsibilities

Meter & Billing Operations

  • Prepare and enter transactions to initiate or correct customer billing

  • Perform data entry for name changes, rereads, and billing adjustments

  • Review customer billing history to support accurate corrections

  • Process and verify meter readings transferred via electronic meter reading systems

  • Ensure readings interface correctly with the Industrial Billing System

Routing & Scheduling

  • Assign meter reading routes and create schedules for meter readers

  • Assign new and un-routed meters to appropriate CIS routes

  • Create new routes and enter district reroutes into CIS as required

  • Schedule, assign, and dispatch meter reading orders

Customer & Field Support

  • Schedule customer appointments for meter readings

  • Provide phone support to meter readers

  • Operate call direction telephone systems

  • Generate SONR (Shut-Off No Read) notification letters and respond to customer correspondence

Reporting & Administration

  • Run and work assigned reports using existing or new systems

  • Maintain departmental records (electronic and hard copy)

  • Perform clerical duties including typing, filing, mail handling, and message routing

Leadership & Compliance

  • Assist in training new or existing employees

  • Provide direction to one or two assisting employees as needed

  • Follow client's procedures, safety rules, and operational practices

  • Report irregularities or abnormal conditions promptly

  • Perform related or lower-level duties as workload requires

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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