Mortgage Loan Servicing Manager (remote from MD, PA, DE, VA, NC, TX, KY, FL, IN, WV) )

<p>Mortgage Loan Servicing Manager (can be remote from MD, PA, DE, VA, NC, TX, KY, FL, IN, WV)</p><p><br></p><p><strong><u>Company Overview</u></strong></p><p><strong>Educational Systems FCU has proudly served the education community for almost 70 years. With over $1.4 billion in assets and 13 branches, the Credit Union serves 93,000 members. We are a fast-growing credit union who knows who we are, who we serve, and where we are going. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our mission is to empower individuals and communities through accessible financial solutions. We are committed to fostering financial well-being by providing competitive solutions, personalized services, and educational resources. By building strong partnerships, supporting community growth, and promoting financial literacy, we strive to create a brighter future for our members, Ambassadors (employees), and the communities we serve. </strong></p><p><br></p><p><strong><u>About the Career Opportunity</u></strong></p><p><strong>Responsible for the strategic oversight and operational execution of all first mortgage and equity loan servicing functions. This includes all post-closing secondary market and capital market activities, ensuring the timely execution of loan sales, investor reporting, delinquency monitoring, and remittance processes. Ensures servicing operations are aligned with agency and investor guidelines (i.e. Freddie Mac, Fannie Mae, FHLB) as well as in compliance with all federal, state, NCUA and internal policies and regulatory standards. Leads a high-performing servicing team, drives process efficiency, ensures data integrity, and manages relationships with investors, custodians and internal stakeholders. Collaborates with senior management to evaluate and establish new secondary and capital market relationships as needed to support the organization’s portfolio management strategies.</strong></p><p><br></p><p><strong><u>Position Requirements</u></strong></p><p><strong>A Bachelors Degree in Finance, Business, Accounting or related field is strongly preferred and a minimum 7 - 10 years progressively responsible mortgage servicing experience in a financial institution following Freddie Mac and Fannie Mae loan servicing requirements is required. A minimum 5 years management/supervisory experience required along with a strong working knowledge of mortgage loan servicing requirements including regulatory and investor guidelines. A functional servicing knowledge of Conventional, FHA, FHLB, USDA and other loan programs required and a working knowledge of servicing systems and data reconciliation processes. FICS Mortgage Servicer, Encompass LOS and Corelation Keystone proficiency a plus. Must have a proven ability to manage cross-functional teams and large servicing portfolios and demonstrated leadership abilities and the ability to motivate a team. Must be proactive and possess excellent analytical and problem-solving skills with a focus on process-improving operations. Must be able to exercise independent judgment and discretion and be able to multi-task and have excellent interpersonal skills as well as written and verbal communication skills. </strong></p><p><strong><u>To Apply</u></strong></p><p><strong>Please visit our website at and visit our Career page. We are an equal opportunity employer.</strong></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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