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Oncology Triage Nurse (8:30AM – 5PM EST Shift)
OUR MISSION Imagine building a better healthcare journey for cancer patients, where individuals and their loved ones feel seen, supported, and heard by their care team – both in and out of the clinic. Where fast access to high-quality care is the norm, not the exception. Where patients have access to a care navigator to guide them through their diagnosis and trusted support all along the way. At Thyme Care, we share a passion for transforming the cancer care experience – not just for our members but also for their caregivers and loved ones, as well as those delivering and paying for their care. Today, Thyme Care is known predominantly as a cancer care navigation company enabling value-based cancer care; in the next few years, we will become a nationally recognized technology-driven and provider-centric care delivery model, reshaping the landscape of cancer care access, delivery, and experience. Our commitment runs deep—we're not satisfied with the status quo but determined to redefine it. To make this happen, we’re building a diverse team of problem solvers and critical thinkers to drive innovation and shape the future of healthcare. If you share our vision and want to be part of something truly meaningful, we want to hear from you. Together, we can revolutionize cancer care and make a difference that lasts a lifetime. YOUR ROLE Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise. The shift for this position is 8:30 - 5 EST. Within your first three months, you will:
- Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
- Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
- Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
- Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
- Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed.
- Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals.
- Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
- Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
- Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
- Be available for urgent clinical escalations and provide clinical consult support as required.
