Part-Time Licensed Assistant (Health Insurance) | Remote Work

Part-Time Licensed Assistant (Health Insurance) | Remote Work

Job Type: Part-Time
Pay: $20 per hour
Hours: 10–15 hours per week, with a potential 20 hours during Open Enrollment
Location: Remote – Florida

We are seeking a reliable, organized, and customer-focused Part-Time Licensed Assistant to join our team.

This is a seasonal position supporting our team during the Open Enrollment Period, with the opportunity to continue based on performance, reliability, and business needs.

The role will primarily focus on customer service, member follow-ups, and payment retention efforts. You will assist existing members with questions and concerns, follow up on outstanding payments and other issues, and help ensure members receive timely and professional support.

ACA enrollments through HealthSherpa may also be part of the role as needed.

What We’re Looking For

  • Customer-focused and professional individuals who enjoy helping others
  • Reliable and organized individuals who are comfortable handling follow-ups
  • Someone who is comfortable making outbound calls and communicating with members
  • Individuals who can work independently in a remote environment
  • Previous health insurance and customer service experience is preferred

Key Responsibilities

  • Provide customer service and follow up with members regarding payments, policies, documents, and other concerns
  • Support payment retention efforts and assist with payment-related issues
  • Maintain accurate records of member interactions and follow-ups
  • Assist with ACA enrollments through HealthSherpa when needed
  • Coordinate with insurance carriers and the team to resolve member concerns

Qualifications

  • Active Health Insurance License (Required)
  • FFM Certification (Required)
  • 1+ year of customer service experience (Required)
  • ACA enrollment or HealthSherpa experience (Preferred)
  • Strong communication and interpersonal skills
  • Organized, dependable, and detail-oriented
  • Comfortable using CRM systems and online platforms
  • Reliable high-speed internet connection (50+ Mbps recommended)
  • Quiet workspace and noise-canceling headset
  • Must be located in Florida
  • Background check required

What We Offer

  • Remote work opportunity
  • Part-time schedule
  • $20.00 per hour
  • Potential for additional hours during Open Enrollment
  • Supportive team environment
  • Opportunity to gain additional experience in health insurance operations

Schedule

10–15 hours per week, with potential for additional hours based on business needs, particularly during the Open Enrollment Period (November 1 – January 15).

If you're a licensed insurance professional who enjoys helping people, providing excellent customer service, and following through to resolve issues, we'd love to hear from you.

Apply today for the seasonal position with the opportunity to grow with our team!

Pay: $20.00 per hour

Expected hours: 10.0 – 15.0 per week

Benefits:

  • Flexible schedule
  • Work from home

Application Question(s):

  • Why should we hire you?

License/Certification:

  • FFM certification? (Required)
  • 2-15 Health Insurance License? (Required)

Work Location: Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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