Personal Cruise Consultant (Remote)

Description

Holland America Line is hiring motivated, people‑focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home. If you’re energized by sales, enjoy building guest relationships, and want a career with strong earning potential, this is an excellent opportunity. First‑year performers typically earn around $50K, with top performers reaching $80K. Experienced consultants earn $65K–$100K+.

You’ll work warm leads from a guaranteed database of interested guests and build long‑term relationships that fuel repeat and referral business.

Why You’ll Love This Job

  • Warm leads provided — you’ll connect with guests who have already expressed interest in cruising.
  • High earning potential — first‑year agents average ~$50K, top performers reach $80K, and experienced consultants earn $65K–$100K+.
  • Relationship‑driven work — help guests plan memorable vacations while building lasting connections.
  • Fully remote — enjoy a professional career from home with company‑provided equipment.
  • Real growth opportunities — structured training, support, and strong earning progression as your book of business expands.
  • Amazing travel perks — discounted cruises and benefits for you and your family.
  • Supportive, team‑oriented culture — be part of a respected brand that values service, teamwork, and doing the right thing.
What You’ll Do
  • Make 70+ outbound calls and 100+ emails per day
  • Engage warm leads and build long‑term relationships that drive repeat and referral business
  • Sell consultatively using strong listening and discovery skills
  • Manage your book of business and encourage repeat bookings
  • Meet or exceed daily and monthly sales metrics
What You Bring
  • Minimum 1 year of sales experience (3+ years outbound preferred)
  • Strong communication and relationship‑building skills
  • Ability to multitask in a fast‑paced sales environment
  • Comfortable with computer systems, phone software, and CRM tools
  • A driven, high‑energy mindset and desire to exceed goals
Schedule
  • Training starts October 2026
  • Training: Monday–Friday, 8 AM–4:30 PM PST (5 weeks)
  • Post‑training: 8‑hour shift between 7 AM–6 PM PST, Monday–Friday
  • Weekends as needed
Remote Work Requirements
  • High‑speed Cable or Fiber internet (no satellite or mobile)
  • Minimum speeds: 50 Mbps down / 12 Mbps up
  • Must use a hardwired Ethernet connection (Wi‑Fi not compatible)
  • Quiet working environment.
Not eligible for candidates residing in: AR, CA, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WA, WV, WY.

Benefits

  • Travel privileges for you and your family
  • Health benefits
  • 401(k)
  • Employee Stock Purchase Plan
  • Training, development, and tuition assistance
Ready to Start a High‑Earning Remote Sales Career?

Apply today and take the next step toward joining the Holland America Line team!

#HAL

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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