Proctor - Duolingo English Test

• Proctor - Duolingo English Test Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog to learn more. ABOUT THE ROLE Proctors are the frontline of the Duolingo English Test’s security and integrity operation. As a Proctor, you are the first human to evaluate each test session after it is submitted. You review recorded video sessions asynchronously, analyzing test taker behavior, verifying identity compliance, and flagging violations so that each test is processed accurately and within the 48-hour SLA. This role operates within a structured review pipeline. Complex or borderline cases route to secondary review for final adjudication. Your role is to handle the full breadth of the standard queue with speed, consistency, and sound judgment. YOU WILL... • Review recorded DET sessions end-to-end, including the onboarding phase (room scan, ear scan, secondary camera) and the main exam. • Document where potential infractions appear within each session. • Make accurate, evidence-based validity decisions within the expected team review-time range. • Escalate sessions that require secondary review or internal hold according to protocol. • Complete monthly calibration sets used to measure decision accuracy against expert ground truth. • Participate in general and role-specific training modules as released. • Attend monthly remote calibration and team meetings, typically fewer than three per month. • Log time accurately against activity codes through a third-party platform. • Communicate blockers and issues to leads promptly. • Adapt quickly to process changes in a fast-paced remote environment. • Provide meaningful feedback on new and existing processes. You have… • Expert English fluency. • Experience in language evaluation, teaching, or test proctoring, including one or more of the following: • a TEFL, TESOL, or ESL certificate (120-hour minimum) plus 2+ years of applied ESL experience • a BA or MA in Linguistics, TESOL, or Education • a BA or MA in a related field with experience in assessment and teaching • Ability to read and interpret gestures, facial expressions, and behavioral cues from video. • Strong attention to detail and the ability to make consistent, evidence-based decisions. • Excellent critical thinking skills and comfort working through ambiguity and edge cases. • Ability to adapt quickly to process changes in a fast-paced remote environment. • A private and secure computer or laptop; tablets and mobile devices are not permitted for this work. • Reliable high-speed internet with at least 100 Mbps download and upload speeds. • Proficiency in Google Workspace (Docs, Sheets, Slides) and Slack. • Availability to work weekends. Exceptional candidates will have… • Experience with ticketing tools such as Zendesk, Jira, or Clearfeed. • Fluency in Mandarin, Arabic, or an Indian language. • Prior experience with asynchronous or remote proctoring platforms. • Experience with online test security or fraud detection. Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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