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Production Manager - JFK Airport

September 22, 2026

Drive Change. Build Partnerships. Shape the Future of Cargo Operations.

At Lufthansa Cargo, operational excellence is built through strong partnerships, high standards, and continuous improvement. As a Production Manager, you will play a key role in ensuring the safe, compliant, and efficient delivery of cargo operations at our JFK operation.

This is a highly visible position that offers broad exposure to operational, commercial, and strategic topics. You will work closely at the station to drive performance, solve complex challenges, and implement sustainable improvements.

Success in this role comes from mastering the balance between challenge and support. You'll champion operational excellence by holding yourself and others to high standards, while serving as a trusted advisor and partner to the teams you support.

If you thrive in a dynamic environment, enjoy building relationships, and are motivated by making a tangible impact we'd love to hear from you.

What You'll Do

Drive operational performance and continuous improvement
Partner with local teams and ground handling agents to enhance safety, security, service quality, compliance, reliability, and operational efficiency.
Monitor operational performance indicators and identify opportunities for improvement.
Lead performance reviews, operational assessments, audits
Analyze trends, root causes, and operational risks and develop sustainable corrective actions.
Act as the local focal point for operational projects, process improvements, and strategic initiatives.
Collaborate closely with colleagues at headquarters and across the global network to implement best practices and operational standards.
Manage supplier performance and foster strong partnerships with internal and external stakeholders.
Provide operational expertise and guidance during irregular operations, escalations, and business-critical situations.

* All other duties as assigned or required

Why You'll Love This Role? No two days are the same! One day you may be supporting a station in resolving an operational challenge. The next, you could be conducting a quality review, or participating in a strategic initiative with headquarters to identify improvement opportunities firsthand.

This role offers:

A wide variety of operational, commercial, and strategic topics
Frequent collaboration with teams across the Americas and around the world
Significant autonomy and ownership
Continuous learning through diverse projects and challenges
The ability to influence meaningful change at the JFK station
Leadership Through Influence This position does not have direct reports. Success is achieved through collaboration, expertise, credibility, and influence rather than formal reporting lines. The ideal candidate enjoys bringing people together, building trust, driving accountability, and creating positive change across a complex operational environment.

What You Bring?
Required Qualifications

Bachelor's degree or equivalent professional experience.
Experience in air cargo, aviation, logistics, transportation, or a comparable operational environment.
Proven track record of driving operational improvements and solving complex problems.
Experience working with suppliers, service providers, or operational partners.

Key Skills

Ability to influence and lead without formal authority
Confidence to challenge constructively, drive accountability, and hold yourself and others to high standards
Strong relationship-building and stakeholder management skills
Stakeholder influencing and conflict resolution skills
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication, presentation, and influencing skills
Ability to navigate ambiguity, manage competing priorities, and adapt to changing business needs
Strong project and change management skills
Passion for operational excellence, safety, quality, and continuous improvement
Curiosity, resilience, adaptability, and a desire to continuously learn
Customer-focused mindset with strong business acumen

Ready to make an impact hereat JFK? Join us and help shape the future of cargo operations!

* CV/Resume required

* Company may provide relocation assistance

Lufthansa Group is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Pay: $8,200.00 - $9,200.00 per month

Benefits:

401(k)
Employee assistance program
Employee discount
Health insurance
Professional development assistance

Experience:

Air Cargo: 3 years (Required)

Work Location: In person

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...