Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI

<strong>Description<br><br></strong>At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.<br><br>We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.<br><br>In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience.<br><br>Key job responsibilities<br><br><ul><li> Operational capabilities to support new business needs</li><li> Operational processes to reduce cost through performance efficiencies</li><li> Standard Operating Procedures to ensure compliance, quality, and scalability</li><li> Field tools and dashboards to assist with execution of brilliant basic pillars</li><li> Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders</li><li> Create dashboards and track success metrics<br><br></li></ul>A day in the life<br><br>The Program Managers of the OI team own scoping, designing, and implementing:<br><br><ul><li> Operational capabilities to support new business needs</li><li> Operational processes to reduce cost through performance efficiencies</li><li> Standard Operating Procedures to ensure compliance, quality, and scalability</li><li> Field tools and dashboards to assist with execution of brilliant basic pillars</li><li> Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders<br><br></li></ul><strong>About The Team<br><br></strong>The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.<br><br><strong>Basic Qualifications<br><br></strong><ul><li> 3+ years of program or project management experience</li><li> 3+ years of defining and implementing process improvement initiatives using data and metrics experience</li><li> Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL</li><li> Experience using data and metrics to determine and drive improvements</li><li> Experience working cross functionally with tech and non-tech teams<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li> 3+ years of driving end to end delivery, and communicating results to senior leadership experience</li><li> 3+ years of driving process improvements experience</li><li> Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization</li><li> Experience building processes, project management, and schedules<br><br></li></ul>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br><br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.<br><br>The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at KY, Shepherdsville - 66,800.00 - 116,800.00 USD annually<br><br>USA, MS, Horn Lake - 74,200.00 - 129,800.00 USD annually<br><br>USA, TX, Dallas - 74,200.00 - 129,800.00 USD annually<br><br><br><strong>Company</strong> - Amazon.com Services LLC<br><br>Job ID: A10455889

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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