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Remote Customer Service Representative
The Sleep Coach is responsible for conducting outbound calls to patients to facilitate CPAP supply reorders. The scope of this job includes actively promoting and selling CPAP equipment while ensuring compliance, satisfaction, and retention through effective outreach and relationship building. We are looking for ambitious, highly motivated individuals who want to be a part of a fast-paced, rapidly growing organization. Applicants must be customer-focused, have the ability to multi-task, and possess exceptional time management and phone skills.
If you're interested in joining our team, please see additional details below and apply today!
Hours & Location:
- This is a remote, full-time position. Candidates must be able to work 40+ hours per week.
- Candidates must reside in one of the following states: Georgia, Alabama, Tennessee, North Carolina, Louisiana, or Texas.
- For all offered candidates, the necessary equipment will be shipped to your home before your start date.
Pay:
- As a Sleep Coach, you'll start at $15 per hour.
- After one year, pay will increase to $16 per hour.
Key Responsibilities:
- Contact assigned patients quarterly to facilitate CPAP supply reorders with the goal of achieving a 50% reorder rate while ensuring patients' continued compliance and satisfaction.
- Promote the sale of replacement masks, cushions, seals, and filters with a target of achieving 80% of orders to include a mask and 75% to include seals.
- Utilize effective outreach strategies to assess patient usage and satisfaction with their equipment thus maximizing patient engagement in the S3 program.
- Verify and update patient records, including insurance details, to ensure accurate and up-to-date information.
- Maintain professionalism and efficiency in all patient interactions, including promptly returning voicemails within two hours, adhering to high standards of phone etiquette, and fostering positive patient relationships.
- Efficiently navigate the platform to process orders according to client-specific procedures.
- Perform other job duties as assigned.
Required Qualifications:
- GED or High School Diploma
Job Expectations:
- Willing to work additional or irregular hours as needed
- Must work in accordance with applicable security policies and procedures to safeguard company and client information
- Must be able to sit and view a computer screen for extended periods of time
WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.
WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.
Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.
Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:
Medical with Rx, dental, and vision benefits
Mental Health support through EAP
Paid time off, plus paid holidays
100% vested 401(K) retirement plans
