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[Remote] Member Contact Center Sales Associates (FT & PT)
Note: The job is a remote job and is open to candidates in USA. AAA Club Alliance is hiring a Member Contact Center Sales Associate to provide personalized support and help members make the most of their AAA membership. The role involves answering member questions, recommending and selling relevant products and services, and meeting sales and performance goals in a remote contact center.
Responsibilities
- Build strong relationships with members through personalized, consultative service
- Recommend and sell AAA Memberships, travel products, financial services, and other AAA solutions
- Assist members with questions about membership benefits, travel reservations, roadside assistance, driving school, and general account inquiries
- Deliver friendly, professional support in a fast-paced contact center environment
- Consistently meet or exceed established sales and performance goals while providing an exceptional member experience
Skills
- High School Diploma or equivalent
- 2 to 5 years of **SALES** experience
- A Motor Club License is required for selling and servicing AAA ACA Memberships
- Candidates must pass a background screening, including federal and state fingerprinting, and obtain the necessary licensing within 60 days of hire
- Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role
- Call center or inbound call experience
Benefits
- Fully remote/work from home.
- All Computer equipment provided.
- Almost 4 weeks of Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
- Paid Virtual Training.
- 1st shift and 2nd shift schedules available; set schedule.
- Variety of work schedules starting any time between 8:00 a.m. up to 5:00 p.m. EST (Full-time and Part-time).
- Company-wide Career mobility opportunities.
- Uncapped monthly incentive plan based on individual performance.
- Shift differential for 2nd shift of 8%.
- Costs for required licensing will be reimbursed at time licensing is secured; costs vary by state (up to $200).
- For full-time associates: Medical, Dental, and Vision plan options.
- For full-time associates: Up to 2 weeks Paid parental leave.
- For full-time associates: 401k plan with company match up to 7%.
- For full-time associates: 2+ weeks of PTO within your first year.
- For full-time associates: Paid company holidays.
- For full-time associates: Company provided volunteer opportunities + 1 volunteer day per year.
- For full-time associates: Free AAA Membership.
- For full-time associates: Continual learning reimbursement up to $5,250 per year.
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