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[Remote] Personal Computer Support Tech 1
Note: The job is a remote job and is open to candidates in USA. Serco Inc. is seeking a Personal Computer Support Tech 1 to support secure IT operations through network and systems surveillance. The role provides real-time support during major incidents, coordinates outage response, and monitors, triages, validates, and escalates network and system issues during an overnight shift.
Responsibilities
- Provide tactical response for the monitoring and coordination of outage response and triage for all Tier I inputs to include network and system monitoring as well as communication & coordination during outage or maintenance scenarios
- Be responsible for providing real time operations support during major incidents as well as triage, validation, and escalation of any actual or potential network/system issues
- Ability to follow established guidelines, policies and procedures
- Effective interpersonal and problem-solving skills
Skills
- Ability to obtain and maintain a DoD Secret security clearance
- U.S Citizenship required
- Associate degree
- Or a High School diploma with 2 years of relevant experience in lieu of degree
- Minimum 1 year of relevant experience
- Knowledge of Microsoft Word, Excel, and Outlook
- Familiarity with Active Directory (AD) principals Education
- Must possess excellent analytical, organizational, and time management skills
- Ability to read and follow documented processes and procedures
- CompTIA Security+ Certification (preferred)
- Secret clearance (Preferred)
- Experience with Ticketing systems; Remedy, ServiceNow, Jira, and SolarWinds Web Helpdesk
Benefits
- Performance-based incentives
- Comprehensive health coverage and health savings accounts, subject to contract type, location, hire date, and applicable collective bargaining agreements
- Health and Welfare Benefits based on the Wage Determination for the contract
- Medical, dental, and vision insurance for full-time employees; part-time members receive a limited package tailored to their role
- Robust vacation and sick leave benefits for full-time employees; part-time members receive a limited package tailored to their role
- Flexible work arrangements where permitted by role or contract
- 401(k) plan that includes employer matching funds
- Tuition reimbursement program
- Life insurance and disability coverage
- Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, and ID theft protection
- Birth, adoption, and parental leave benefits
- Employee Assistance Plan that includes counseling
- Time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with Serco policies and benefit plans
Company Overview
