Sales Systems Optimization Analyst

About the position

As a Sales Systems Optimization Analyst, you'll help shape the tools that support our sales teams every day. You'll work closely with sales partners, business stakeholders, and technology teams to turn ideas and challenges into smarter, more effective solutions. If you're naturally curious, enjoy solving problems, and like bringing clarity to complex situations, this role offers the opportunity to make a real impact on how work gets done. This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non‑Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

Responsibilities

  • Partner with sales teams to understand challenges and identify opportunities for improvement.
  • Gather and document business requirements, use cases, and recommended solutions.
  • Manage enhancement requests from intake through prioritization and release readiness.
  • Coordinate testing activities to ensure system updates meet business needs.
  • Track adoption, utilization, and outcomes to measure success and identify future improvements.
  • Collaborate with business and technology partners to align priorities and drive results.

Requirements

  • 1+ year of experience in business analysis, sales operations, sales enablement, CRM, technology delivery, or a related field.
  • 1+ year of experience translating business needs into requirements, use cases, or process documentation.
  • Strong communication, organization, and problem-solving skills.
  • Ability to manage multiple priorities and work effectively through ambiguity.

Nice-to-haves

  • Bachelor's degree or equivalent experience.
  • 3+ years experience with CRM platforms, preferably Microsoft Dynamics 365.
  • 3+ year of experience with user acceptance testing, release readiness, or Agile practices.
  • 3+ year experience partnering with technology, product, or cross-functional teams.
  • Familiarity with B2B sales environments.

Benefits

  • Competitive pay
  • Generous employee discount
  • Physical and mental well-being support
  • Different types of leaves of absence and paid time off based on eligibility, employment status, and applicable regulations.
  • Some roles may also be eligible for incentive compensation programs.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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