Salesforce Administrator - Remote

Cottingham & Butler is seeking an experienced Salesforce Administrator to lead the administration, optimization, and strategic growth of our Salesforce ecosystem. This role will serve as the primary owner of the Salesforce platform, driving user adoption, system enhancements, automation, reporting, and data integrity while partnering closely with business stakeholders to improve sales, service, and operational processes.

What You'll Do

  • Serve as the primary administrator for Salesforce, including user management, security, profiles, permission sets, roles, and sharing rules.
  • Configure and maintain Salesforce objects, fields, page layouts, validation rules, record types, flows, and other declarative solutions.
  • Design, build, and optimize business process automation using Salesforce Flow and other low-code tools.
  • Partner with business leaders and end users to gather requirements and translate business needs into scalable Salesforce solutions.
  • Create and maintain reports, dashboards, and analytics that provide actionable business insights.
  • Manage data quality through governance, deduplication, data imports, cleansing initiatives, and ongoing monitoring.
  • Support and maintain integrations between Salesforce and third-party applications using APIs, middleware, and native integration tools.
  • Coordinate testing, deployment, and release management activities for Salesforce enhancements and updates.
  • Evaluate and implement new Salesforce features, products, and capabilities, including Salesforce Einstein and AI-driven functionality.
  • Develop user documentation, training materials, and best practices to drive adoption and maximize platform effectiveness.
  • Monitor system performance, troubleshoot issues, and provide advanced support to users across the organization.

Required Qualifications

  • Bachelor's degree in Information Systems, Business, Computer Science, or equivalent experience.
  • 5+ years of Salesforce Administration experience in a complex, enterprise environment.
  • Deep knowledge of Salesforce configuration, security model, automation tools, reporting, and data management.
  • Experience gathering business requirements and delivering Salesforce solutions that improve efficiency and user experience.
  • Hands-on experience supporting Salesforce integrations and data synchronization processes.
  • Strong understanding of CRM best practices, governance, and data stewardship.
  • Excellent problem-solving, communication, and stakeholder management skills.

Preferred Qualifications

  • Salesforce Administrator Certification required or strongly preferred; Advanced Administrator, Business Analyst, or Platform App Builder certifications are a plus.
  • Experience with Salesforce Flow, Approval Processes, Dynamic Forms, and Lightning Experience customization.
  • Working knowledge of Apex, SOQL, Lightning Web Components (LWC), or Salesforce development concepts.
  • Experience with Sales Cloud, Service Cloud, Experience Cloud, or Financial Services Cloud.
  • Experience in insurance, employee benefits, financial services, or a highly regulated industry.
  • Experience leveraging Salesforce Einstein, Agentforce, Copilot, or other AI-enabled Salesforce capabilities.

Skills & Competencies

Strong Salesforce platform expertise, business process analysis, solution design, data management, stakeholder collaboration, communication, continuous improvement mindset, and the ability to translate business challenges into scalable CRM solutions.

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that's who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day. 

Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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