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Scheduler / Dispatch Agent WAH
Driven by our Passion for People, our Scheduler/Dispatch Agents are experts at analyzing established and changing passenger riding patterns in order to adjust daily routing strategies accordingly. Connecting with people in a way that is meaningful to them is our bread and butter—and our Agents perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.<br><br>Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.<br><br><strong>Qualifications<br><br></strong><ul><li>Proven track record of ALL of the following STRIVE values: </li><ul><li>[S]ervice </li><li>[T]enacity </li><li>[R]esponsibility </li><li>[I]ntegrity </li><li>[V]ersatility </li><li>[E]ntrepreneurship </li></ul><li>Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness </li><li>Strong desire to be helpful and take ownership to resolve customer situations </li><li>Positive outlook and enthusiastic attitude </li><li>Conscientious team player </li><li>Driven by delivering results </li><li>Professional demeanor, put together </li><li>Dependable and consistent, history of good attendance </li><li>Naturally curious with an aptitude for learning and understanding quickly </li><li>Ability to multitask by reading, typing, and navigating through applications </li><li>Prior scheduling experience preferably in a paratransit transportation or messenger environment, OR any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.<br></li></ul><strong>Responsibilities<br><br></strong><ul><li>Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment. </li><li>Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service. </li><li>Analyze and adjust system routing parameters, as needed, for scheduling efficiencies. </li><li>Communicate effectively with management as it pertains to strategic objectives. </li><li>Organize and conduct activities to assure safe, cost-effective, on-time operating performance. </li><li>Tracks and reports adherence to run cut structure and communicates issue to management. <br><br></li></ul><strong>Salary & Benefits<br><br></strong>The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.<br><br>
