Senior Digital Workplace Engineer

About the position

WME is seeking a Senior Digital Workplace Engineer to own the reliability, performance, and evolution of workplace technology across Microsoft 365, identity, and endpoints in a complex, global environment spanning the US, EMEA, and APAC. The role will report to WME's Sr. Director, Tech Ops & Strategy. This is not a break-fix role. You will operate with significant autonomy, delivering large-scale enterprise technology solutions and shaping technology strategy. You will serve as a subject matter expert and trusted partner across IT, Infrastructure, Security, and business teams, with visibility at senior leadership level and responsibility for mentoring and uplifting the broader team.

Responsibilities

  • Drive Operational Excellence: Lead complex incident response and post-mortems; implement corrective actions to prevent recurrence. Apply structured problem management: identify root causes, document findings, and implement durable fixes, not workarounds. Champion automation, monitoring, and standardized engineering practices. Drive CSI cycles using ticket trends and service data to identify, implement, and measure improvements. Build and maintain a knowledge base of known issues, runbooks, and resolution steps to reduce reliance on tribal knowledge. Partner cross-functionally to improve reliability, cost effectiveness, and speed to delivery. Lead or contribute to the evaluation, implementation, and ongoing administration of the enterprise ITSM platform.
  • Design and Engineer Secure, Reliable Services: Design, implement, and optimize scalable, reliable, secure, and compliant workplace services. Review and influence technical designs to meet best practices, performance standards, and security requirements. Apply NIST CSF 2.0 functions to assess risk, inform service design decisions, and strengthen the security posture of workplace technology. Use service health metrics to remove bottlenecks and improve resilience and scalability. Own endpoint management across Windows (Intune) and macOS (Jamf): policies, compliance, provisioning, and performance. Manage Entra ID, conditional access, SSO/SAML/OIDC integrations, hybrid identity, lifecycle automation, PIM, and B2B/guest governance. Resolve M365 issues across Exchange Online, Teams, OneDrive, and SharePoint affecting day-to-day productivity.
  • Lead Technology Strategy and Roadmaps: Drive technology strategy including lifecycle management, roadmap planning, adoption, and continuous improvement. Serve as a subject matter expert and provide design guidance across initiatives. Research industry trends and emerging technologies to shape future-state capabilities. Lead adoption of Microsoft Copilot and AI productivity tools, including governance and access controls.
  • Collaborate and Influence: Partner with business leaders, IT, Security, and Compliance to deliver integrated solutions. Communicate technical risks, tradeoffs, and recommendations clearly to senior leadership. Use NIST CSF 2.0 as a common language to communicate risk posture, prioritize security investments, and align with workplace technology practices with enterprise risk management objectives. Influence standardized technologies and enterprise engineering practices across teams. Strengthen Service Desk capabilities through documentation, enablement, and reducing escalation volume.
  • Mentor and Uplift the Team: Provide coaching and mentorship; foster a culture of knowledge sharing and continuous improvement. Support hiring, onboarding, and development of new associates. Model innovation, collaboration, and customer focus.

Requirements

  • 5+ years of experience in a senior IT engineering or digital workplace technology role.
  • Advanced technical expertise in at least one digital workplace engineering domain.
  • Experience delivering large-scale, enterprise technology solutions.
  • Deep Microsoft 365 expertise: Exchange Online: mail flow, permissions, DLs, and shared mailboxes.
  • Entra ID (Azure AD): conditional access, group management, and identity governance.
  • SSO, SAML, and OIDC integrations; hybrid identity and Entra Connect.
  • Identity lifecycle automation (Joiner/Mover/Leaver), PIM, and B2B/guest access governance.
  • Endpoint management experience: Windows via Intune and macOS via Jamf or equivalent MDM.
  • Proven ability to troubleshoot across the full stack: identity, devices, and applications.
  • Demonstrated experience applying security and compliance frameworks with hands-on ITIL practice across incident, problem, change, and continual service improvement (ITIL certified or equivalent).
  • Workplace knowledge of NIST CSF 2.0 and its practical application to enterprise IT risk management, security best practices, and workplace technology governance.
  • Strategic planning, analytical problem solving, and strong written and verbal communication with senior leaders.
  • Experience mentoring engineers and influencing across teams.
  • Experience managing vendor relationships and holding partners accountable to deliverables, SLAs, and contractual commitments.
  • A track record of driving operational excellence and continuous improvement.
  • Hands-on experience configuring and administering an enterprise ITSM platform (ServiceNow or Jira Service Management preferred).
  • Scripting or automation experience (PowerShell, Python, or similar).
  • GenAI enablement: secure, compliant AI-powered content creation platforms.

Nice-to-haves

  • Experience leading cross-department transformations.
  • User-centered design, rapid prototyping, and product-driven delivery models.
  • Strong testing and automation practices, including automated validation and monitoring.
  • Experience operating across multiple global regions and time zones.
  • SharePoint and OneDrive administration; Teams troubleshooting across chat, meetings, and voice.
  • Familiarity with device lifecycle programs: refresh and asset management.
  • Hands-on experience with Microsoft Copilot or other enterprise AI tools.

Benefits

  • health care
  • retirement
  • vacation
  • other paid time off
  • additional offerings
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Other Jobs To Apply

Senior Director, Global Partner Sales

Virtual Software Modeling Engineer

Principal Customer Success Manager

Jira/Confluence Atlassian Administrator (Contract)

Remote and Autonomous Systems Product Support Analyst, Senior

Remote Customer Service Specialist

Senior Executive Assistant/Business Partner - Americas - Remote

Contract Compliance at L3Harris Technologies Inc: 100% Remote (Canoga Park, CA)

Remote Customer Service Specialist

Azure Solution Area Specialist

Research Engineer, Model Evaluations

Corporate Sales Manager | Med. Enterprise | Compliance Solutions

AI Work - $40 to $125/hr - Law, Finance, Accounting, and Healthcare

Landing Page Designer, High-Conversion (Figma + Miro • Unbounce / Framer)

VP Product

Supply Chain Specialist

Build a Career in Financial Services

Sr Project Manager Battery & Solar Storage (Flexible Carolina's West Location Options)

Senior Programmatic Advertising Associate - Remote

Assembler*

Relationship Manager, MidMarket

Senior Manager, Technical Architecture

Remote- Systems Engineering -

Director, Tax, Trust & Estate Specialist

Client Support Specialist - Greater Charlotte, NC Area (REMOTE)

WordPress Engineer

Graphic Design Freelancer

Remote Urdu Data Analyst - Map & Research (Freelance)

Remote Urdu Data Analyst - Map & Research (Freelance)

WordPress Engineer

WordPress Engineer

Graphic Design Freelancer

Attorney - Research Matters, Clinical Trials (Director Level)

Advanced Space Systems Engineer

Applied Scientist III - AMZ27946.1

Senior Platform Engineer

Contract role: RPA Automation Anywhere Architect at USA

[Remote] Senior Tax Accountant

FP&A Expert

Member of FP A

[Remote] Financial Due Diligence Consultant- Post Merger CFO

Director of Global Payroll (Remote - DC Based) 16788150

Director, Editorial

Games Portfolio and Digital Content Manager

Training CoE Lead (Remote)

[Hiring] Medical Writer - Clinical Regulatory Documentation @Perspective Therapeutics

Copy Editor / Fact-Checker (5-10 hours/week)

Expert Subtitle Translator/QCer: English to Basque, Glician, Catalan

Freelance Subtitling Translators/QCers (various pairs)

Spanish Interpreter Jobs