Senior Systems Engineer (Remote)

This position is fully remote anywhere in the United States.

Ready to get off the IT machine and come be part of a team where you are more than a cog in the wheel? My IT Crew is the place where everyone gets a voice and new ideas are welcomed. Sound like this could be your new home? Keep reading….


My IT Crew has been a leader in the Managed Service provider space since 2016. We strive for excellence and achieve it.

  • Our clients love us and our satisfaction surveys show it at a consistent 97%
  • We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
  • No more asking everyone for help, it's right at your fingertips. Having documentation that's actually useful? That's us!
  • We Listen. Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.


We are expanding our operations and seeking to grow our team. We have an opening for a Senior Systems Engineer to join our Service Delivery Team.


Senior Systems Engineer Duties and Responsibilities

  • Be Fanatically awesome all the time!
  • Be an active advocate for customer satisfaction
  • Provide technical excellence t for systems, software, and hardware
  • Document/Update internal Kb’s, SOP’s, Wiki’s
  • Ask educated questions and listen to customers to determine the root cause of issues
  • Work through the problem-solving process with customers, empowering them to do the same in the future
  • Participate in training incoming staff
  • Report significant and recurring issues
  • Participate in the After Hours Escalation on-call rotation


Senior Systems Engineer Requirements and Qualifications

  • Proven experience as a senior technical engineer, preferably in an MSP Environment
  • Ability to diagnose and resolve advanced issues
  • Excellent communication skills
  • Keen attention to detail, the memory of patterns, and interest in problem-solving
  • Consistently demonstrate the MyITcrew Core Values and meet standard metrics
  • Current Microsoft, Azure or cloud computing, CCNA certifications or equivalent
  • Advanced skills in the management of Active Directory Domain environments
  • Proficient in networking, for both on-premise and cloud-based networks.
  • A minimum of 5+ Years experience in support and engineering of Windows on-premise and cloud environments

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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